Credit Controller

4 months ago

Cannock, United Kingdom Sanctuary Health Full time

Looking to take your career to new heights? Look no further than Sanctuary Personnel, an esteemed and award-winning recruitment agency. With a TrustPilot score of 4.8/5 and over 500+ reviews, we are dedicated to connecting with talented professionals like you. We have exciting locum opportunities for Credit Controllers with UK experience to join our team.

**Location**: Cannock

**Pay rates (Assignment rate)**: £15 per hour (competitive)

**Contract Length**: 6-Months

**Shift Pattern**: 40 hours per week, Monday - Friday

**Duties**:

- Be responsible for the collection of overdue payments in line with Service Level Agreements via telephone and post within the target times set, taking into account Debtor Days, Aged Debt and Bad debts
- Ensuring all customer contact records are accurate and kept up to date
- Respond to customer queries which arise from a number of channels
- Logging these queries and forwarding to the relevant business unit for investigation and resolution
- Follow up on resolved queries ensuring payment is received for previously disputed items
- Handle a wide range of communications with customers both internally and externally, maintaining good trading relationships
- Notifying customers of changes to their accounts such as changes in credit limit or account suspension
- Initiate legal processes when all other collection means have failed
- Ensure you comply with compliance rules and regulations regarding customer data and customer bank information

**Requirements for the Credit Controller roles**:

- Be aware of credit risk on credit accounts and conduct credit limit reviews when applicable
- Previous experience of working within a busy Credit Control team with specific experience in Services and the collection of monies, is essential to be successful in this role
- Have experience of dealing with a wide range of customers which includes; private sector corporations, 3rd party suppliers and public sector clients such as local authorities
- A confident communicator you will be able to convey clear and concise messages across both written and verbal channels
- Competent computer skills are required, with experience of Microsoft Office Suite and Google ideally
- Experience of Workday would also be advantageous, but not essential
- Have experience within a large corporate environment or have come from a busy credit control team used to dealing with high volumes

At Sanctuary Personnel, we believe in inclusivity and diversity. If you have a disability or require reasonable adjustments during the recruitment process or in the workplace, please inform us at the earliest opportunity. We are committed to providing the necessary support throughout your journey with us.

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