Undergraduate Part Time Customer Service Advisor

5 days ago


Newcastle upon Tyne, United Kingdom Winn Group Full time

We are looking for committed team players to join our Customer Service team and support the continued expansion of the company.

**Employee Benefits**
- Competitive base salary plus great OTE
- Pro rata holiday entitlement, plus bank holidays, and an added birthday holiday
- Training and development opportunities
- Pension scheme contribution
- Death in service insurance (three times salary)
- Company social events
- Employee discount scheme
- Three-day bonus holiday for full attendance
- Option to buy and sell three holidays per year
- Employee Assistance Confidential Helpline
- Bike to work scheme
- Corporate Metro scheme

Your responsibilities would be:

- Investigating and solving client queries.
- Keeping accurate records of discussions or correspondence with clients.
- Chasing supporting evidence in relation to client claims.
- Updating client records.
- Minimising Fee Earners workload by dealing with clients and third parties at first point of contact.
- Reviewing and referring calls through to the appropriate department.
- Efficiently managing a task load from the dedicated CST task list.

**Person Specification**
- Ability to interact with clients in a professional and appropriate manner.
- Ability to resolve client concerns.
- Ability to work in a fast-paced environment.
- Ability to work towards shared goals and objectives.
- Experience of demonstrating effective teamworking within a commercial environment.
- Cooperative and flexible approach.
- Ability to identify where problems may arise and adopt a solution-focused approach.
- Demonstrate effective communication and good interpersonal skills.
- IT literate.
- Commitment to own personal development.

**Job Type**: Part-time

**Salary**: £9.50 per hour

Supplemental pay types:

- Bonus scheme



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