Administrative Officer

4 weeks ago

Penrith, United Kingdom Brake Full time

Job description

**Job Title**: Administrative Officer

**Location**: England homeworking, with some occasional travel required

**Contract length**: 12 months with likely extension

**Salary**: £21,000 FTE

**Interviews being carried out**:week commencing 9th January 2023

**Who we are**

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 27-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

**The Role**

This isn’t your average administrative role because your impressive organisational and administrative skills will be directly enabling our busy team of NRVS caseworkers to operate more efficiently and ultimately do more good work, by helping more people when they need it most.

**What we offer**
- 33 days holiday (including bank holidays, pro rata for part-time working patterns)
- Employee Assistance Program
- Pension
- Flexible working options
- Be an essential part of a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.

**Key tasks**
- Management of referrals into the service and accurate logging of sensitive data.
- Administration of assigning referrals to colleagues across the NRVS Central and Regional teams.
- Recording information onto the CRM system.
- Providing effective admin support to the whole NRVS team and Head of Service
- Administering and securely storing service users’ details.
- Administration of the monitoring and evaluation process for service users.
- Taking minutes for Regional and Central team meetings.
- Handling information of a sensitive nature, including circumstances around road crashes and causes of death/injury.

**You bring**

Essential
- Extensive administration experience, including experience of working remotely.
- Experience of handling personal sensitive information with excellent attention to detail and accuracy.
- Excellent IT skills including Microsoft programs and data management.
- Experience of managing your own workload, prioritising tasks, and meeting deadlines.
- The ability to cope in high-pressure environments.
- Professional and effective written and oral communication skills.
- The ability to cope in high-pressure environments.
- Ability to work creatively, adaptively and with flexibility across a range of circumstances.

**Desirable**
- Experience of working with those affected by road traffic collisions.
- Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.

**About the team and how we work**

You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees

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