Customer Services Administrator
1 month ago
Looking for an exciting and rewarding career?
Team Idol are expanding and looking for a customer services administrator to join our team.
Salary range of £20,100 - £25,000 depending on experience (full-time equivalent).
We are part of the Legal & General group and partner with household brands such as GoCompare and ComparetheMarket. We pride ourselves on innovation and early adoption of new technologies and working practices.
- Overview
- We are looking for an individual to join our Customer Services team on a part-time basis. This role will involve processing protection products including life insurance, travel insurance, group life insurance, annuities, and pet insurance.
- ResponsibilitiesCustomer Service Administrators are accountable for effective, efficient and productive engagement with customers and Product Providers across all products under their remit. Protecting customer data and consumer duty are paramount to the role and our business to ensure that we always do what gives our customers the best outcome. Specific duties include:
- Updating customers when notified of a change by our Product Providers within our service level standard.
- Proactively engaging in outbound customer contact to follow-up on online activity.
- Answering telephone enquiries understanding that all calls are recorded and monitored. You must have a 90% pass rate.
- Opening and distributing post.
- Person specification
- ** Knowledge, experience, and qualifications**
- Previous experience in retail or office-based customer service is highly advantageous.
- Ability to use MS Office products proficiently and learn new systems.
- Good communication and computer skills.
- An appreciation of a need to work within service standards.
**Behaviours**
- Very engaging telephone manner, listening carefully and showing empathy when required.
- Clear and concise spoken and written skills in English.
- Managing own time effectively and working together with colleagues to ensure all work is covered and managed efficiently to meet out strict service standards.
- Flexible and adaptable, capable of changing direction where required and showing flexibility to meet new demands and products.
- Demonstrating self-driven learning (although training will be provided where needed).
- Thrives on change and new challenges.
- General- The role is in the region of 18.75 hours per week with flexibility about the specific hours worked dependent on the needs of the role-holder but during Monday to Friday.
- The role are based in our offices in Penrith Business Park, Gilwilly Industrial Estate.
- A full role profile can be downloaded - here
- Over to You
- If you have a genuine enthusiasm for working with customers within a technology-driven service environment, you may be just what we’re looking for
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