Customer Services Administrator

1 month ago


Penrith, United Kingdom Cumbria Action for Sustainability Full time

**About us**

Our goal is to CAfS mission is to achieve net zero by 2037 or sooner by promoting and facilitating low carbon living and its benefits. We provide practical support for the development of low carbon plans and policies for places, communities, businesses, local authorities, other organisations, and individuals..

Our work environment includes:

- Modern office setting
- Food provided

We are continuing to develop and expand our Home Retrofit Advice Service to deliver a range of services to support Cumbrian homeowners to retrofit their homes. The service supports able to pay clients who wish to make significant building energy performance improvements to their homes, including upgrading the building fabric, heating system and/or ventilation system.

We’re looking for a **Customer Service Administrator **to support the retrofit service team (including internal staff and external contractors), to provide customer service administration for our retrofit service clients. You will have excellent communication skills and be passionate about providing high-quality customer service. You will have at least one year’s experience of data management systems and working directly with clients.
- Supporting both the in-house retrofit team members and contractor retrofit assessors with set up, induction and use of CRM and IT systems related to the retrofit service.
- Maintain record systems, organising, storing and recording data in relation to the service, and ensuring ongoing implementation of data protection (GDPR) requirements.
- Co-ordinate contractor retrofit assessor schedules for availability for householder support. Monitor their completion of reports and associated invoicing. Log invoices and forward to manager for authorisation.
- Provide back-up administrative support to the low carbon communities teams in relation to home energy events and engagement activities, including holiday cover and at times when additional capacity is needed. This might include logging event attendees and sending post event information.
- Provide administrative support in relation to occasional purchasing of equipment and supplies or posting of materials.

**Job Types**: Part-time, Fixed term contract
Contract length: 10 months

**Salary**: £21,500.00-£26,000.00 per year

Expected hours: 22.5 per week

**Benefits**:

- Company pension
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Application question(s):
Work Location: Hybrid remote in Penrith

Application deadline: 13/03/2024



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