Delay Attribution Controller

3 weeks ago

York, United Kingdom Northern Trains Full time

**BUSINESS FUNCTION**:Control & Resource Planning

**GRADE**:Controller 4A

**SALARY**:£51,672 per annum (90% during Training)

**ROLE TYPE**:Hybrid

**HOURS**:21 per week

**Is finding the root cause of problems ‘Your Thing’?**

We are looking for a detail orientated and highly focused person to join the Control Team as a Delay Attribution Controller, to ensure delay incidents to train services recognised by Northern are correctly investigated.

Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.

We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.

We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.

Make a difference. Make it last. Make it easy. Make it happen. Make it yours. These are our values.

Ready to make them yours? Join us on this journey.

**About the role**:
As a Delay Attribution Controller, you’ll be key in meticulously investigating of incidents attributed to Northern under the delay attribution process. Tasked with ensuring thorough examination on day one, you’ll play a pivotal role for maintaining service integrity and accountability. Your commit to ensuring accuracy is key in obtaining evidence for precise attribution of delay incidents.

Beyond investigations, you’ll serve as a specialist advisor in providing essential guidance to the Control Team, on performance regime matters. During service disruptions, you’ll proactively manage & support the team; ensuring strategic decision align with the complexities of the rail industry. As well as negotiating with Network Rail control and collaborating with the Data Quality Manager.

Your expertise will extend to analysing delay causes, formulating action plans and producing insightful performance reports. By identifying trends and opportunities for improvement, you’ll be contributing to the continuous enhancement of operational efficiency.

If this sounds like your thing, we’d love to hear from you.

**Key responsibilities**:
In the Delay Attribution Controller role, you can expect a role where each day bring new challenges and opportunities to make a difference. Here is a glimpse at what that might look like:

- Leading real-time performance investigations to ensure accurate attribution of TRUST delay incidents.
- Negotiating with Network Rail Controls for precise attribution.
- Providing specialist advice on performance regimes to support the operations team.
- Proactively managing severe service disruptions and aiding in the recovery process.
- Monitoring Network Rail's TRUST system and collaborating with the Data Quality Manager for accurate data input.
- Analysing delay causes, recommending action plans, and producing performance reports.
- Inputting entries into the daily Events Log and providing necessary training and mentoring.
- Producing and delivering projects as required.

**About you**:
You’ll have a keen eye for detail and an unwavering commitment to accuracy. Your proactive mindset will shine through, with your ability to deal with complex issues through investigation, negotiation and collaboration. Your analytical skills and dedication to continuous improvement is demonstrated by your ability to use your initiative, identify trends and creating action plans for others to follow.

We’re also looking for the following:

- The ability to work under pressure whilst making sound and logical decisions.
- Excellent interpersonal skills, with the ability to motivate individuals.
- Strong communication and persuasive attributes combined with patience and the ability to make timely decisions.
- Strong IT skills with a proactiveness to learn the railway industry mainframe and micro systems.
- A strong understanding of customers’ needs, excellence in Customer Service, and an understanding of the issues faced by front line staff.
- Financial, commercial and contractual awareness.
- An understanding of train crew conditions of service and the rostering process (desirable)
- Knowledge of the working railway, with particular emphasis on passenger train operations and incident management (desirable)
- Knowledge of Rules, Regulations and Safety Instructions relating to the operation of passenger trains using both diesel and electrical multiple units (desirable)
- Knowledge of railway geography and infrastructure within the Northern Rail area of operations (desirable)
- Knowledge of the Performance and Service Quality Regimes.

You’ll also be able to work shift patterns including early mornings, evening, night shifts and weekend work.

**Our Benefits**:
Because we value our people and reward hard work, we’ve created a benefits package that we think

  • Delay Attribution Controller

    4 weeks ago

    York, United Kingdom Northern Trains Full time

    **BUSINESS FUNCTION**: Control **GRADE**:Controller 4A **SALARY**: £49,211 per annum **ROLE TYPE**:Onsite **HOURS**:42 per week ***About Northern**: At Northern, we play a vital role across the North by supplying a reliable and friendly train service that helps hundreds of thousands of people to go do their thing. That's over 2,000 services every day,...

  • Delay Attribution Controller

    2 weeks ago

    York, York City, United Kingdom Northern Trains Full time

    BUSINESS FUNCTION: ControlGRADE:Controller 4ASALARY: £49,211 per annumROLE TYPE:OnsiteHOURS:42 per weekAbout Northern:At Northern, we play a vital role across the North by supplying a reliable and friendly train service that helps hundreds of thousands of people to go do their thing. That's over 2,000 services every day, travelling to over 500...

  • Attribution Manager

    2 weeks ago

    York, York City, United Kingdom Network Rail Full time

    Brief Description To lead and direct section TRUST Delay Attributers in the capture of delay minutes.Deliver consistent delay attribution in real time for the route, monitoring all trains operated capturing reasons for delay in accordance with the business process manual and the relevant train performance schemes. About the role (External) Key...

  • Attribution Manager

    2 weeks ago

    York, United Kingdom Network Rail Full time

    Brief Description To lead and direct section TRUST Delay Attributers in the capture of delay minutes.Deliver consistent delay attribution in real time for the route, monitoring all trains operated capturing reasons for delay in accordance with the business process manual and the relevant train performance schemes. About the role (External) Key...

  • Delay Resolution Co-ordinator

    3 weeks ago

    York, United Kingdom Network Rail Full time

    Delay Resolution Co-ordinator - York George Stephenson House **Location**: York, GB **Department Name**: Eastern Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where...

  • Train Service Controller

    5 days ago

    York, United Kingdom Northern Trains Full time

    **BUSINESS FUNCTION**:Control & Resource Planning **GRADE**:Controller 3 **SALARY**: £51,632 per annum **ROLE TYPE**:Hybrid **HOURS**: 42** **per week **Is ensuring service efficiency ‘Your Thing’?** We are looking for a pragmatic and collaborative individual to join our Control team as a Train Service Controller. Based at one of our Rail...

  • Workshop Controller

    2 months ago

    York, United Kingdom ARM Full time

    Workshop Controller This is a permanent opportunity, for someone with hands-on management experience, or looking to make that step up. Working with a dynamic and innovative automotive company dedicated to pushing the boundaries of technology and design in the automotive industry. As a Workshop Controller, you will play a pivotal role in ensuring the...

  • Workshop Controller

    2 weeks ago

    York, York City, United Kingdom Advanced Resource Managers Ltd Full time

    Workshop Controller This is a permanent opportunity, for someone with hands-on management experience, or looking to make that step up. Working with a dynamic and innovative automotive company dedicated to pushing the boundaries of technology and design in the automotive industry. As a Workshop Controller, you will play a pivotal role in ensuring the...

  • Workshop Controller

    2 months ago

    York, United Kingdom Advanced Resource Managers Ltd Full time

    Workshop Controller This is a permanent opportunity, for someone with hands-on management experience, or looking to make that step up. Working with a dynamic and innovative automotive company dedicated to pushing the boundaries of technology and design in the automotive industry. As a Workshop Controller, you will play a pivotal role in ensuring the...

  • Head of Network Delivery

    4 weeks ago

    York, United Kingdom Network Rail Full time

    Job Introduction There is an exciting opportunity to join us in a role that is vital to our success. We are looking for a Head of Network Delivery to join our East Coast Operations team. This is a Senior leadership role that will have accountability for all of our operations staff based in York ROC, including our signallers, controllers and electrical...

  • Head of Network Delivery

    4 weeks ago

    York, United Kingdom Network Rail Full time

    Head of Network Delivery (ROC) **Location**: York, GB **Department Name**: OA Route Control (118900) G4 **About Network Rail**: We get people where they need to be, whether they are commuting to work, visiting friends or family, or going for a night out. We make millions of lives better every day and have a vital job in driving the economy and prosperity...

  • Quality Control Checker

    3 weeks ago

    York, United Kingdom ACM Global Laboratories Full time

    **SUMMARY** The QC Checker will be responsible for performing quality control on generated data and ensure regulatory compliance. **WHAT WE OFFER**: - Auto Enrolment Pension - Comprehensive Benefits Package - Career Advancement Opportunities including Apprenticeships - Offering Sponsorship Opportunity **STATUS**:Full...

  • Access Control Operator

    4 weeks ago

    York, United Kingdom Gough & Kelly Full time

    As a NSI Gold company and one of Yorkshire’s fastest growing companies, Gough and Kelly is a premier provider of security products and services and has served the north of England for over three decades. We are now looking for a professional Access Control Operator, with a minimum of 1 years’ experience (preferable), to provide services to York City...

  • Laboratory Quality Control Checker

    3 weeks ago

    York, United Kingdom ACM Global Laboratories Full time

    **HOW WE CARE FOR YOU**: - Auto Enrolment Pension - Comprehensive Benefits Package - Career Advancement Opportunities including Apprenticeship **SUMMARY** The QC Checker will be responsible for performing quality control on generated data and ensure regulatory compliance. ACM Global Laboratories is a growing international organization that provides...

  • Customer Information Controller

    2 weeks ago

    York, United Kingdom Northern Trains Full time

    **BUSINESS FUNCTION**:Control & Resource Planning **GRADE**:Controller 6*** **SALARY**: £35,832 per annum during training, rising to £39,814 per annum **ROLE TYPE**:On Site **HOURS**:42** **per week **Is providing exceptional customer service in a dynamic environment ‘Your Thing’?** - We are looking for a customer focused and pragmatic person to...

  • Customer Information Controller

    3 weeks ago

    York, United Kingdom Northern Trains Full time

    **BUSINESS FUNCTION**:Control & Resource Planning **GRADE**:Controller 6 *** **SALARY**: £39,814 per annum **ROLE TYPE**:Hybrid **HOURS**:42 ** **per week **Is providing exceptional customer service in a dynamic environment ‘Your Thing’?** - We are looking for a customer focused and pragmatic person to join our Control Team as a Customer...

  • Customer Service Controller

    2 weeks ago

    York, United Kingdom Northern Trains Full time

    **BUSINESS FUNCTION**:Control & Resource Planning **GRADE**:Controller 4A **SALARY**:£46,504 rising to £51,672 per annum after approx 8 weeks of training **ROLE TYPE**:On Site **HOURS**:42 per week **Is ensuring customer satisfaction ‘Your Thing’?** - We are looking for an excellent communicator and highly-driven person to join our Control Team,...

  • Project Controls Manager

    2 months ago

    York, United Kingdom Turner & Townsend Full time

    Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 130...

  • Project Controls Manager

    4 weeks ago

    York, United Kingdom Turner & Townsend Full time

    Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 130...

  • Customer Service Controller

    2 weeks ago

    York, York City, United Kingdom Northern Trains Full time

    BUSINESS FUNCTION:Control & Resource PlanningGRADE:Controller 4ASALARY:£46,504 rising to £51,672 per annum after approx 8 weeks of trainingROLE TYPE:On SiteHOURS:42 per weekIs ensuring customer satisfaction 'Your Thing'? We are looking for an excellent communicator and highlydriven person to join our Control Team, as a Customer Service Controller. If you...