Delay Attribution Controller

2 weeks ago


York, York City, United Kingdom Northern Trains Full time

BUSINESS FUNCTION:
Control

GRADE:
Controller 4A

SALARY:
£49,211 per annum

ROLE TYPE:
Onsite

HOURS:42 per week

About Northern:


At Northern, we play a vital role across the North by supplying a reliable and friendly train service that helps hundreds of thousands of people to go do their thing.

That's over 2,000 services every day, travelling to over 500 destinations.

We're here to make a positive impact for the North. And that means building a different kind of workplace. One that values individuality and celebrates differences. Somewhere we can work together, have fun, and do whatever it takes to make our customers' lives easier.

A place that encourages everyone to learn, grow and develop so we can all be our best every single day.


So, if you're smart, forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.


About the role:


The Control Performance Manager is looking for a Delay Attribution Controller to join our team based at our Railway Operating Centre at York.


As a Delay Attribution Controller, you'll be responsible for Investigation of incidents attributed to Northern under the delay attribution process; ensuring correct attribution and disputing with Network Rail where attribution is incorrect.

Part of the role will require negotiating with Network Rail for correct attribution of incidents. As well as collating information from the investigative process to back up the dispute process.

You'll be the focal point within Northern Control for all minute-by-minute performance issues.

Providing guidance to the Control team relating to performance regime matters, whilst liaising with other colleagues within the Performance and Planning team and the wider business.


About you:

It is important that you demonstrate the following skills and abilities:

  • The ability to work shift patterns including early mornings, evening, night shifts and weekend work
  • To be able to work on your own initiative and as part of the Control team
  • Comprehensive geographical understanding of the Northern Network (desirable)
  • Excellent communication skills and sound knowledge of safety systems and practices
  • A proven Resource Investigator
  • An appreciation of customer requirements made by the Passenger Information During Disruption initiative
  • Operational understanding of the Northern Traincrew Structure (desirable)

Our Benefits Package
Because we value our people and reward hard work, we've created a benefits package that we think you'll love.

So, you'll be able to make the most of:

- _Opportunities to progress and grow_ - including comprehensive training schemes and a range of online learning courses.
- _Free travel on Northern services_ - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- _75% discount with other train operating companies._ After 2 years with us, you'll also get discounted travel on many other rail services in the UK and Europe.
- _A generous holiday entitlement_ - our incredibly generous holiday entitlements can help you feel like you can get away, too.

  • Plus, many more.
  • We also have Disability Confident status, which means we're committed to making the most of the talents that disabled people can bring to the workplace._

  • Attribution Manager

    2 weeks ago


    York, York City, United Kingdom Network Rail Full time

    Brief Description To lead and direct section TRUST Delay Attributers in the capture of delay minutes.Deliver consistent delay attribution in real time for the route, monitoring all trains operated capturing reasons for delay in accordance with the business process manual and the relevant train performance schemes. About the role (External) Key...

  • Workshop Controller

    2 weeks ago


    York, York City, United Kingdom Advanced Resource Managers Ltd Full time

    Workshop Controller This is a permanent opportunity, for someone with hands-on management experience, or looking to make that step up. Working with a dynamic and innovative automotive company dedicated to pushing the boundaries of technology and design in the automotive industry. As a Workshop Controller, you will play a pivotal role in ensuring the...


  • York, York City, United Kingdom Northern Trains Full time

    BUSINESS FUNCTION:Control & Resource PlanningGRADE:Controller 4ASALARY:£46,504 rising to £51,672 per annum after approx 8 weeks of trainingROLE TYPE:On SiteHOURS:42 per weekIs ensuring customer satisfaction 'Your Thing'? We are looking for an excellent communicator and highlydriven person to join our Control Team, as a Customer Service Controller. If you...


  • York, York City, United Kingdom Gough & Kelly Full time

    As a NSI Gold company and one of Yorkshire's fastest growing companies, Gough and Kelly is a premier provider of security products and services and has served the north of England for over three decades.We are now looking for a professional Access Control Operator, with a minimum of 1 years' experience (preferable), to provide services to York City...

  • Senior Planner

    2 weeks ago


    York, York City, United Kingdom VGC Group Full time

    Senior Planner - RailLocation: York, Doncastor, ManchesterPay: £500 per dayDuration: 6 Months plusMy client is in the market for a Planner to come on board and join the team out of the York, Doncastor and Manchester area. The ideal Planner will be a key member of the project delivery team and support senior project and programme managers in the...


  • York, York City, United Kingdom Nestle International Full time

    NestléLocation: YorkSalary, £32,000 plus Company Wide benefitsThis is a permanent Full Time opportunityPosition SummaryWe are looking for a Training Capability Specialist to join our team in York. This is an outstanding rare opportunity to develop your career with one of the biggest companies on the planet.Nestlé York Factory is the home of the iconic...


  • York, York City, United Kingdom Nestle International Full time

    NestléLocation: YorkSalary, £32,000 plus Company Wide benefitsThis is a permanent Full Time opportunityPosition SummaryWe are looking for a Training Capability Specialist to join our team in York. This is an outstanding rare opportunity to develop your career with one of the biggest companies on the planet.Nestlé York Factory is the home of the iconic...


  • York, York City, United Kingdom Mace Full time

    The Company Mace is an international consultancy and construction company that has delivered world class projects since 1990. Today we employ over 5,000 people across five global hubs in Europe, Middle East North Africa & India, North America, Asia Pacific and Sub-Saharan Africa. Commercial Manager - Rail Key Accountabilities: # Provide post-contract...

  • Commercial Manager

    3 months ago


    York, York City, United Kingdom Mace Full time

    The Company Mace is an international consultancy and construction company that has delivered world class projects since 1990. Today we employ over 5,000 people across five global hubs in Europe, Middle East North Africa & India, North America, Asia Pacific and Sub-Saharan Africa. Commercial Manager - Rail Key accountabilities: Provide post-contract...


  • York, York City, United Kingdom Azets Full time

    About usAre you looking to take the next step on your journey? Want to be part of an international family whose vision is "To make their services smarter, more effective, and more personal every day"? Then you could be our next investment At Azets, you are in control of your career and with our support this will make us even stronger, together. Our moto when...


  • York, York City, United Kingdom Simpson Associates Full time

    We are looking for a self-motivated Microsoft Power BI Consultant who strives for technical excellence, enjoys creating stunning visualisations and understands the importance of making information accessible. You'll take on a critical role on projects, often delivering the majority of the development days and with the greatest level of contact with the...

  • Network Scientist

    2 weeks ago


    York, York City, United Kingdom ACM Global Laboratories, Inc. Full time £10 - £25

    At ACM Global Laboratories we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while improving patients' lives. SUMMARY The Scientist – Flow Cytometry & Biomarkers is expected to form part of the Laboratory team performing...

  • Geography Teacher

    2 weeks ago


    York, York City, United Kingdom Principal Resourcing Full time

    Principal Resourcing are actively working to recruit a Geography Teacher to work in one of our inspirational and diverse partnership schools based in York.The position is to start after the February half-term and will be for 6 weeks. The school are offering a full-time position but are willing to consider someone who is able to work 4 days. You must be able...

  • Cctv Operator

    2 weeks ago


    York, York City, United Kingdom Gough and Kelly Ltd Full time

    If you are looking for an interesting and varied role, please contact usWe have an excellent opportunity for a CCTV Operator to work in York city centre.CCTV operation and surveillance of the City of York Council's CCTV system. Working in partnership with North Yorkshire Police and providing CCTV images to allow them to respond to incidents. The role will...


  • York, York City, United Kingdom Cytiva Full time

    Be part of something altogether life-changing:Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At...


  • York, York City, United Kingdom Simpson Associates Full time

    Job DescriptionKnowledge is power, and data brings knowledge. At Simpson Associates data is in our DNA; and knowing how to leverage it enables us to never miss the mark. Our data and performance management solutions enable us to help organisations understand and resolve some of the most complex and shared challenges. As a Microsoft Solutions Partner with...


  • York, York City, United Kingdom Danaher Corporation Full time

    QA Customer Operations ManagerBe part of something altogether life-changing Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines,...


  • York, York City, United Kingdom Danaher Full time

    QA Customer Operations ManagerBe part of something altogether life-changingWorking at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines,...


  • York, York City, United Kingdom BURTON ROOFING MERCHANTS LTD Full time

    Burton Roofing Merchants is a national UK roofing materials distributor. Our 35+ years of history stands for the best roofing expertise and quality materials you can find in the market. We have an exciting opportunity for an enthusiastic and motivated individual to join us, and become a part of our fast paced, rapidly growing Company.Our customers and...


  • York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job SummaryAre you excited and driven? Do you enjoy the challenges of caring for patients with immediate care needs?We are currently seeking experienced registered Nurses with active NMC registration in the UK. You should be proactive, dynamic, and thrive in a fast-paced environment. The ideal candidate will complete competencies within the RCN National...