Justice Gateway Administrator

18 hours ago


Milton Keynes, United Kingdom Reed Business Support Full time

**Thames Valley Police in Central Milton Keynes are seeking a couple of Administrators on a temporary contract for one year.**

**Pay rate: £11.77 per hour**

**Working hours - Mon - Fri8am until 4pm (37 hours) **

**Job role**

Provide a high quality administrative service to customers (both internal and external) working within force and departmental guidelines towards the aims and objectives of the department and the organisation.

**Role Responsibilities**
- Prepare and process pre-charge files to a consistently high quality standard, ensuring work is accurate and delivered within required timescales.
- Redact, resize and rename documents as necessary and ensure these are delivered electronically to partner agencies in relation to Crown and Magistrates cases.
- Ensure submission of work sent to partner agencies complies with standards/quality in line with the National File Standard. All cases must be uploaded correctly and sent securely.
- Be the first line contact in answering and resolving day-to-day queries and problems with minimum referral to Team Leaders.
- Contribute to the efficiency of information by entering, updating, retrieving case file information using appropriate systems and databases. Ensure that they are accurately maintained and processed within the agreed timeframes.
- Process and prepare any additional documentation as required and according to all relevant multi agency Service Level Agreements.
- Complete relevant Justice Gateway Admin Functions.

**Essential Requirements**
- Good standard of education with GCSEs (Grade 9-4/A-C) in English and Maths or equivalent.
- Recent experience of working in an administrative role within a customer service environment, including use of databases.
- Proven ability to pay attention to detail, producing accurate work.


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