Case Progression Officer

5 months ago

Milton Keynes, United Kingdom RSR Public Safety Full time

RSR are currently recruiting for** Case Progression Officer
The overall purpose of the role is to: facilitate the effective progression of all cases from charging decision to trial, working closely with internal police units, CPS and Courts to ensure productive use of judicial time and other resource through early identification of issues that might delay the Court.

**Location**:Milton Keynes

**Contract**: 3-month contract

**Work hours**: Full time - Office Hours

**Salary**: £13.03 per hour PAYE - £16.73 per hour Umbrella

**Vacancies**:1

**Vetting Level**: NPPV2

**Main duties and responsibilities**
- Accountable for the processing of receipt of Court results, identify cases for upgrade and provide early notification of results to Officers.
- Contribute to the efficiency of information by entering, updating, retrieving and filing/disposal computer/digital and manually stored case filed information using appropriate systems and databases. Ensure that they are accurately maintained and within the agreed timeframes.
- Use appropriate IT systems to monitor scheduled work to ensure timeliness of files and escalate issues to supervisors and Team Leaders within FAST that might cause delays in the preparation of files.
- Communication with Officers, Justice Gateway and ERO's, to progress the file in accordance with organisation timeframes.
- Act as a central point of contact for all Agencies and provide information on repeat issues to the CJ Operational Manager for feedback to Officers and discussion at Multi-Agency meetings.
- Provide appropriate information on disclosure, treating each case individually on its own merits, ensuring information only released to relevant parties within the confines of the Data
- Protection Act and other legislation.
- Provide a consistently high quality customer service, challenging working practises and making recommendations for improvement, whilst continually working towards the aims and objectives of the department and the organisation.

**Essential**
- Good standard of education with GCSEs (Grade 9-4/A-C) in English and Maths or equivalent.
- Recent experience of working in an administrative role within a customer service environment, including use of databases.
- Proven ability to use own initiative and problem solve within a team environment to make effective decisions within tight time constraints.
- Proven time management and organisational skills to manage changing priorities and meet deadlines.
- Proven ability to pay attention to detail, producing accurate work.
- Proven ability of clear and concise written and verbal communication with proven

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.

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