Operational Excellence Delivery Lead

3 weeks ago


Warrington, United Kingdom United Utilities Full time

From day one you will support the delivery of the long-term objective of creating a culture of Operational Excellence (OE) across UU's Water, Wastewater and Digital Services teams.

You will define and lead the delivery of the OE roadmap for the allocated work area including embedment of CI culture, learning pathways for managers and delivery of process improvement projects

Whilst you will have ownership for delivering the OE roadmap within a specific group of functional areas, you will also be intrinsic in championing Operational Excellence across functional lines and ensuring consistency of approach across UU

**Job Accountabilities**:

- Develop functional roadmaps, refreshed annually, alongside the business units' senior leadership team to address key impact areas and ensure alignment with wider OE roadmap for UU.
- Lead on OE project prioritisation and delivery for their allocated work area
- Lead on CI embedment activities for their allocated work area.
- Lead on the OE training needs analysis and learning pathway design for their functional area
- Coach managers to build competencies associated with continuous improvement, lean, six sigma and process excellence.
- Be responsible for preparation, execution and aftercare of OE Improvement Projects within the assigned work area.
- Measure progress and targeting of results from improvement projects against the Operational Excellence Roadmap.
- Deliver proactive and effective internal and external communication related to improvement initiatives.
- Mobilise commitment for change and enable the continuous sustainment of change initiatives

**Knowledge and Skills**:
We're looking for someone who holds a blackbelt in Lean Six Sigma or equivalent, or are blackbelt trained, as well:

- Ability to adapt traditional lean and six sigma approaches to a utilities environment
- Ability to communicate and influence at all levels, internally and externally
- Strong analytical skills, with the ability to present analysis in a compelling way (using Excel, PowerPoint as a minimum)
- Ability to manage multiple improvement projects simultaneously to ensure they meet the customer expectations
- Ability to demonstrate a considerable degree of independence but recognise when to escalate
- Lead in the planning and delivery of presentations and workshops
- Responsibility for gathering and analysing data and producing reports to help others to give feedback to key stakeholders
- Able to plan and deliver project requirements within the constraints imposed by business-as-usual work priorities

**Additional Information**:

- Role will require regular travel to operational sites across the North West of England
- This is a hybrid working role offering a mix of site and home based working

So, if you want to join a FTSE 100 company and support the delivery of the Operational Excellence strategy then we'd love to hear from you.

**We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation or social background.**

**Closing Date**:17/01/23



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