Contact Center Team Lead

6 months ago


Nottingham, United Kingdom Healthcare Business Solutions (UK) Limited Full time

**Contact Centre Team Lead**

At HBSUK, we’ll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. You’ll have the opportunity to work on industry defining projects, finding solutions to real challenges that make a real difference to patient’s lives.

**About Us**

**About the Role**

As a Call Centre Team Leader here at HBSUK, you will be responsible for leading a high performing contact centre team delivering world class customer service. This will also include recruiting, training, and the day to day management of a team.

This is a dynamic position where you can really make a difference in contributing to the growth and development of our Centre of Excellence.

**Responsibilities**
- Deliver an excellent client experience, putting patients at the heart of everything we do,
- Lead by example to create a team dynamic that strives to be the best,
- Setting & managing KPI’s for your team in order to achieve the desired outcomes
- Assisting with the development of new processes to improve operational efficiency
- Facilitate regular coaching & feedback sessions with your team
- Manage agents 121 framework, setting clear and measurable goals
- Ownership of Teams overall goals & objectives ensuring that SLAs and KPIs are delivered
- Reviewing and interpreting management information to make the best decisions
- To be able to liaise with multiple teams within HBSUK, as well as external clients and suppliers appropriately when required
- Supporting Call Centre Manager and Operations Managers in highlighting operational risks & opportunities
- Working with management to identify and deliver positive change and business efficiencies

**Requirements**:
**Education**
- Educated to GCSE's or higher education.

**Experience**
- Relevant experience of managing a team in customer service

**Knowledge and Skills**
- Excellent written and verbal communication skills with a personable approach
- Ability to analyse, interpret and communicate complex problems in numeric data.
- Proficient within MS Office Inc. Excel, Word, and Power Point with some practical experience
- Energetic and Motivational

**Diserable**

**Experience**
- Hands on experience working within a Call Centre Team Leader role

**Knowlege and Skills**
- Ability to develop new processes and procedures to increase team operational efficiency

**Our Committment to you**

**If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.**

**Salary**: £26,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Customer Service: 3 years (preferred)

Work Location: Hybrid remote in Nottingham, NG15 0DT



  • Nottingham, United Kingdom Healthcare Business Solutions (UK) Limited Full time

    As a Contact Center Quality Assurance Agent you will be responsible for a wide variety of the support and administrative activities within the contact centre. This will include ensuring that quality assurance is at the highest standard possible and that we have the right schedules in place to deliver the best possible service for our patients. You must...


  • Nottingham, Nottingham, United Kingdom Center Parcs Full time

    Center Parcs is seeking a skilled Swimming Pool Safety Officer to join their team.About the Role:We are looking for an experienced Lifeguard who can provide exceptional customer service and ensure the safety of our guests in the Subtropical Swimming Paradise.Salary:The successful candidate will receive £12.46 per hour, making this a competitive opportunity...


  • Nottingham, Nottingham, United Kingdom Center Parcs Full time

    About the Role:We are seeking an experienced Culinary Team Supervisor to join our team at Center Parcs.Key Responsibilities:The successful candidate will be responsible for leading a team of chefs and cooks, ensuring that food is prepared and presented to a high standard. This will involve supervising junior staff, managing inventory and maintaining a clean...

  • Spa Team Leader

    3 months ago


    Nottingham, United Kingdom Center Parcs Full time

    Spa Team Leader Aqua Sana is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with a minimum of 15 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists...

  • Spa Team Manager

    1 week ago


    Nottingham, Nottingham, United Kingdom Center Parcs Full time

    Job OverviewAqua Sana Spa at Center Parcs is seeking an experienced Spa Team Manager to join our team.Key Responsibilities:The successful candidate will be responsible for leading the spa team and ensuring the smooth operation of the Aqua Sana Spa. This includes supervising staff, maintaining high standards of service and safety, and providing exceptional...

  • Retail Team Member

    3 weeks ago


    Nottingham, Nottingham, United Kingdom Center Parcs Full time

    About the RoleWe are looking for a Retail Assistant to join our team at Center Parcs. As a key member of our retail team, you will provide excellent customer service to our guests and contribute to delivering a memorable shopping experience.Key Responsibilities Serve customers on the checkouts and handle payments Replenish stock and ensure all goods are...


  • Nottingham, Nottingham, United Kingdom Center Parcs Full time

    Company OverviewCenter Parcs is a renowned brand providing unique short break holidays in a natural forest environment.We employ a team of over 10,000 across Head Office and six villages in the UK and Ireland.This is an exciting opportunity to join our Digital team as Senior CRM Manager.The role involves developing and implementing the full end-to-end CRM...

  • Kitchen Team Leader

    4 weeks ago


    Nottingham, Nottingham, United Kingdom Center Parcs Full time

    Kitchen Team Leader Role OverviewCenter Parcs is seeking a skilled Kitchen Team Leader to oversee the preparation and presentation of food in our restaurants. As a key member of our Food and Beverage team, you will be responsible for ensuring high-quality dishes are served to our guests.Key Responsibilities:Supervise and coach junior staff to maintain high...

  • Kitchen Team Leader

    2 months ago


    Nottingham, United Kingdom Center Parcs Full time

    Kitchen Team Leader / Chef de Partie A range of quality own-brand and high street restaurants and cafés, mixed with great food, family-friendly menus, and a generous sprinkling of excellent service. That’s the recipe for success in our Food and Beverage department. Around each village, the Food and Beverage department employs around 350 team...


  • Nottingham, Nottingham, United Kingdom Center Parcs Full time

    About Center ParcsCenter Parcs is a leading holiday provider offering short breaks in a natural forest environment.We're passionate about delivering exceptional experiences for our guests and colleagues alike.This role is an excellent opportunity to join our Digital team as Senior CRM Manager.You will be responsible for developing and implementing the full...

  • Pool Attendant

    4 weeks ago


    Nottingham, Nottingham, United Kingdom Center Parcs Full time

    Job Title: Pool AttendantCenter Parcs is seeking a Pool Attendant to join our team in the Subtropical Swimming Paradise. As a Pool Attendant, you will be responsible for ensuring the cleanliness and safety of our pool area.Key Responsibilities:Maintain high standards of cleanliness and hygiene in the pool areaEnsure the pool area is safe for guests and...

  • Lifeguard - Qualified

    2 months ago


    Nottingham, United Kingdom Center Parcs Full time

    Lifeguard - Qualified Nestled in the heart of our forest you will find the centrepiece of Center Parcs, the Subtropical Swimming Paradise. Open from 10am to 9pm daily the huge pool area includes a toddler pool, wave pool, whirlpool and exciting flumes as well as the wild water rapids. There are many activities available from learning to Snorkel, Scuba...

  • Executive Chef

    4 weeks ago


    Nottingham, Nottingham, United Kingdom Center Parcs Full time

    Kitchen Team Leader / Chef de Partie RoleWe are seeking a skilled and experienced Kitchen Team Leader (Chef de Partie) to join our dynamic Food and Beverage team at Center Parcs.In this role, you will be responsible for preparing, cooking, and presenting high-quality food to our guests, ensuring exceptional standards and consistency.As a key member of our...

  • Kitchen Porter

    4 weeks ago


    Nottingham, Nottingham, United Kingdom Center Parcs Full time

    About the RoleWe are seeking a skilled and enthusiastic Kitchen Assistant / Commis Chef to join our dynamic team at Center Parcs. As a key member of our culinary team, you will be responsible for assisting in the preparation, cooking, and presentation of food to the highest standards.Key ResponsibilitiesAssist in the preparation and cooking of food to meet...

  • Product Lead

    6 months ago


    Nottingham, United Kingdom eonnext Full time

    Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We’re also here to make this whole energy thing way easier for our customers....


  • Nottingham, Nottingham, United Kingdom Center Parcs Full time

    Center Parcs is a leading provider of hospitality services, operating across multiple villages in the UK. Our Food and Beverage department is a key part of this operation, employing around 350 team members across various restaurants, cafés, and bars.The role of Kitchen Team Leader (Chef de Partie) plays a crucial part in ensuring the smooth running of our...


  • Nottingham, Nottingham, United Kingdom Center Parcs Full time

    Senior CRM Manager Role OverviewWe are a dynamic team passionate about delivering exceptional results in a natural and inspiring environment.Welcome to Center Parcs, the leading short break holiday provider employing over 10,000 staff across Head Office and six villages in the UK and Ireland.Senior CRM Manager | Up to £64,000 per annum plus an attractive...


  • Nottingham, Nottingham, United Kingdom Center Parcs Full time

    Assistant Kitchen Manager / Senior Chef de PartieThe Center Parcs kitchen team is dedicated to providing exceptional dining experiences for our guests. As an Assistant Kitchen Manager / Senior Chef de Partie, you will play a key role in leading a high-performing kitchen brigade and ensuring the delivery of high-quality food and excellent service.Key...


  • Nottingham, Nottingham, United Kingdom Center Parcs Full time

    About Center ParcsCenter Parcs is a leading provider of short break holidays, employing a team of over 10,000 across Head Office and six villages in the UK and Ireland.We're a passionate team dedicated to delivering excellence in a natural forest environment.This role is an exciting opportunity to join our Digital team as Senior CRM Manager.The successful...


  • Nottingham, Nottingham, United Kingdom Center Parcs Full time

    Role OverviewWe are seeking a skilled Retail Assistant to join our team at Center Parcs. As a Retail Assistant, you will be responsible for delivering excellent customer service and ensuring a memorable shopping experience for our guests.Key ResponsibilitiesProvide exceptional customer service, responding to guest queries and resolving issues in a friendly...