Trainee Train Conductor

3 weeks ago


Crewe, United Kingdom Transport for Wales Full time

**Join Our Journey - Together, we will Make it Happen**

Our vision is to create a world-class rail network that will enable Wales to prosper for generations to come. But achieving this depends on the quality of our 2600+ colleagues and the environment we create to allow them to succeed.

This can be the start of a fantastic and exciting career, offering a wealth of learning and development opportunities. No previous rail experience is needed for the role as our comprehensive training programme will prepare you for all that may come your way.

**As a Conductor you will be responsible for the safety of our passengers and the train environment whilst delivering exceptional customer service.**

**Responsibilities will include**:

- Ensuring the safe and timely running of our train services. Learning and understanding nationally agreed rules, regulations and operational instructions.
- Responding to out of course situations as they arise and carrying out emergency procedures in accordance with rules and regulations.
- Reporting (written and verbal) all incidents/accidents promptly and in instances immediately to the right points of contact.
- Being approachable and giving industry-leading customer service to ensure their journey is a positive one. Dealing with customer enquiries, providing accurate and current information, and making on-board announcements.
- Working alone and as part of a wider team, communicating all relevant information with fellow train crew.
- Being responsible for revenue protection through checking customer tickets and travel documentation; ensuring validity for the journey, selling tickets where appropriate and addressing customers who do not have tickets or are unable to pay on the train.

**Role requirements**:

- **That you are 18 years of age or over**
- **Reside within one hour** (travelling time in normal traffic conditions) of your chosen depot to work.
- **Have flexibility towards working hours** as your shift lengths and patterns will vary, including early starts/late finishes and working weekends.
- **Willingness to go through intensive training for approximately 26 weeks - **mixture of classroom-based learning and ‘on the job’ training.
- **This is a safety critical role** and as a result, you will be required to undertake a medical to determine fitness for the role. Also, to have good eyesight, hearing and normal colour vision.

**The skills you will need**:

- The ability to stay alert, be pro-active and respond to potential safety/security risks
- Understanding the importance of rules, regulations and strict instructions
- Patience, with the ability to remain calm and responsible under pressure and in difficult situations
- Customer focused with a genuine enthusiasm to making a positive contribution to the customer experience. Ability to connect with customers by listening, understanding and responding to individual customer needs
- Be positive and resilient with a ‘can do’ attitude
- The ability to make effective decisions
- Have high self-presentation standards that will always meet the company standards of uniform wearing

Please see attached our Job Description to find out more information about the role’s responsibilities/accountabilities and skills required.

**Salary**: £27,044.00 per year


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