Aftersales Customer Care Specialist
2 days ago
What's on offer
- Competitive salary
- High-end and up-to-date tools to do the job well
- On-site premium showroom (also the staff gym)
- Monday to Friday flexible shift patterns
- Free parking
- Free premium Italian coffee
- Pension and Life Assurance Scheme
- Private Medical Insurance
- Corporate Wellness Programme and Wellness benefits
- Retailer discounts portal and partner benefits
- Employee Assistance Programme
- Product Employee Purchase Scheme
- Comprehensive Induction Programme
- Promoting from within is our first priority
- Amazing people
Who we are
Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000.
At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better world
The role in a nut-shell
If you are obsessed with customer care and user satisfaction, this is the position for you One of Technogym’s goals is "Satisfying 100% of our customers and end-users". Our Services teams are always trying to improve their service quality to have the best fitness experience available anytime, anywhere.
We are looking for an energetic and service orientated Aftersales Customer Care Specialist who will be responsible for providing timely responses to customer aftersales queries, conducting first line trouble shooting and booking field engineer visits. This role plays a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'. The role is permanent, full time and will based out of our UK HQ in Bracknell, Berkshire
Previous technical experience is not required as our people will be fully equipped with the knowledge and support required to succeed.
What you will do
Coordinate with other Aftersales functions to arrange parts delivery and contract/warranty/invoice management
Schedule on-site visits with the Technical Engineers
Provide a premium level of customer service and act as an ambassador of the brand
Effectively record and manage incoming cases (Technical issues and queries) and if necessary, customer complaints
Act as the first-line solutions finder and escalate cases to meet customer SLA’s where required
Maintain data accuracy within the working systems at all times
Continuously learn about our products and services to ever improve your ability to resolve queries first time
What you will have
Previous experience in a telephone or face-to-face customer support environment
Strong written, listening and verbal communication skills
A passion for premium customer service delivery (timely, professional, ongoing communication, follow-up)
Familiarity with CRM systems (we use Salesforce and Service Max)
Adaptability to different customers/personality types
Ability to multi-task and prioritise effectively
Strong organisation and attention to detail
A desire to learn and work towards becoming a product expert
A passion for sport, fitness and wellness
Resilience, curiosity and teamwork complete the profile
Technogym is an Equal Opportunity Employer
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
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