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Telecare & Out of Hours Operator

4 months ago

Poole, United Kingdom BCP Council Full time

Job Introduction
**Role Purpose and Responsibilities**

Due to our expanding service, we have multiple exciting opportunities to join BCP’s Lifeline Control Centre in the role of Telecare & Out of Hours Operator. Lifeline provides a wide range of services across BCP and wider areas 24/7/365.

The 24hr Control Centre is a multi-functional environment providing various services including alarm calls handling for the telecare service and general calls handling for all council services out of hours.

Operators also provide a mobile response service to some of our telecare clients, involving staff going out to client’s homes to assist when there is an emergency. This service includes ‘assisted lifting’ for non-injured fallers using specialised equipment.

Applicants should be able to work under pressure, have excellent communication skills and a focus on customer care. You will need to have a flexible approach to working patterns and will be required to work a variety of shifts covering the 24/7 service.

The work is challenging with lots of variety, no day is the same. If you like to get to the end of your working day knowing you have made a difference, then this could be the job you are looking for and we would love to hear from you.

**About BCP Council**

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

**Our Benefits**

We offer an excellent benefits package for further details see here

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024.

**DBS**

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.