Trade Scheduler

7 months ago


Havant, United Kingdom The Hyde Group Full time

**Havant
**Up to £26,859**

We’re looking to recruit a skilled Trade Scheduler to join our Property Services Team at our Havant office. This is a permanent contract, working 35 hours per week on a shift basis between the hours of 8am and 6pm.

At the Hyde Group, our vision is to provide a great home for everyone. Our values guide the way we operate as a business: we’re customer driven, inclusive, collaborative, and innovative.

**Duties of a Trade Scheduler**:

- Effective and proactive scheduling, tracking and management of Operatives’ diaries to ensure all appointments committed to are met, liaising with customers and Operatives to arrange and rearrange appointments as required.
- Tracking of jobs that potentially could go overdue, planning all work to ensure completion within target timescales and prioritising attendance of emergency works.
- Prioritise workloads to correct Trade Operatives and schedule works efficiently to maximise the potential for a First Time Fix, ensuring Operatives have the right materials to complete their work.
- Provide excellent Customer Service to our Residents whilst scheduling work in the most cost effective and productive manner.
- Maximise the efficiency of Operatives through effective scheduling, identifying the most logical route to reduce travel time between appointments.
- Effective use of planned servicing workflow and communal repairs to backfill where reactive work is lacking to maximise productivity.
- Work collaboratively with Customer Service Advisors and Trade Supervisors, to ensure performance targets are achieved. Closely monitor the punctuality and quality of job completions and feed back to Trade Supervisor supporting information on Operative performance levels where required.

**About you**:

- Previous scheduling and repair experience
- Excellent organisational skills as you will be managing 15 outlook diaries
- Good communication skills
- Ability to prioritise well
- Able to work well under pressure
- Proactive and positive approach towards work

We offer a great flexible benefits package, a 35-hour working week, a fantastic pension scheme and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.


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