Rent Account Advisor

2 weeks ago


Sutton, United Kingdom Flagship Group Full time

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Group, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

We are pleased to share an opportunity to join Flagship Group’s Newtide Housing Team, as a Rent Account Advisor. The role is a permanent post, working 37 hours per week: Monday to Friday.

Based in our Melton office, near Woodbridge. The job would suit applicants from Ipswich, Bury St. Edmunds, Melton, Near Woodbridge and the surrounding areas.

The role comes with Agile Working and Flexible Working will be considered.

In this job role as a Rent Account Advisor, you will work as part of a team to ensure rent accounts are paid in advance and help tenants, by supporting them to get out of rent debt. This will reduce our rent debt as a business, reducing the number of tenants that are in debt, the length of time that they are in debt and increase the number of tenants paying in advance.

You will make proactive contact with tenants who have missed rent payments or who are at risk of falling into rent debt. Supporting tenants by completing expenditure forms and gaining insight into their individual circumstances, allowing you to support them by putting realistic action plans into place. Ensuring there is a continuous dialogue with tenants through effective case management until such a time that their rent account is in advance/no longer at risk of falling into debt. You’ll keep accurate records of all communications and actions.

You’ll support your manager to lead on our vision, Housing Made Simple, to make it as easy as possible for tenants to rent their homes whilst ensuring we are compliant with the law, legislation, and Flagship’s policies and procedures.

Applications are welcomed for the role of Rent Account Advisor from those with previous experience of working in a customer focused role, either face to face or over the telephone.

A skilled communicator with excellent numeracy and literacy skills. You’ll have the ability to remain calm and de-escalate difficult conversations. You’ll be proactive and you’ll be able to balance a varied workload and use data to understand demand and prioritise workload.

**In return for your hard work, we offer a competitive salary of £26,250.00 per annum** **and a benefits package that includes**:
Ø 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.

Ø Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø An agile working environment to achieve a healthy work/life balance.

**and that’s not all We’re also proud to offer**:
Ø Opportunities for development (including apprenticeships, our Academy, and various training options).

Ø Health and well-being programs and initiatives.

Ø Empowerment (we give you the tools and systems to make the right decisions for resolving issues).

Ø A Leadership Team that inspires, develops, and supports you.

Closing Date: 30.06.2024. Interview Date: TBC, In Melton, Near Woodbridge.

No Agencies please.

Rent Account Advisor - Reference Number 0894

**Job Types**: Full-time, Permanent

Pay: £26,250.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Sutton

Reference ID: 0894



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