2nd Line Helpdesk Engineer
4 weeks ago
**2nd Line Helpdesk Engineer**
**Salary**: £25,000-£28,000
Location: Sheffield
**Hybrid** - 4 days office, 1 day remote
Full-Time, Permanent
Reports to: Help Desk Supervisor
Department: Technical Department
I am seeking a Helpdesk Technician with strong 2nd Line Support expereince, and be part of a team that offers remote support to clients.
**Job Role**:
The role includes managing various types of 1st & 2nd line cases through interacting with end users; therefore excellent written and spoken communication skills are essential.
**Required Skills**:
- Ability to carry out network / PC software & Hardware diagnostics verbally and / or remotely
- Have Knowledge of Microsoft Desktop Operating Systems (Windows 10)
- Knowledge of Microsoft Office 2016 & 2019
- Knowledge of Microsoft Office 365 administration
- Experience of managing users in Active Directory
- 12 months experience in similar role
**Desirable Skills**:
- Basic understanding of networking
- Have knowledge of Windows Server Environments and Active Directory
- Knowledge of network technology including LAN's & WAN's, Firewalls & switches
- VMWare & Hyper-V knowledge
**Specifications**:
- Strong understanding and experience of general IT support
- Excellent customer service & communication skills
- Embrace working in a fast paced environment
- Use initiative and be pro-active
- Take ownership / responsibility for own work
- Professional behavior
- Solid experience in IT problem analysis and resolution
- Experience of team-working
If you think you'd be a great fit, please give me call on
Keywords: 1st Line Support, 2nd Line Support, IT Technician, IT Engineer, IT Support, IT Support Engineer
BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
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