Remote IT Engineer/Helpdesk Engineer

3 weeks ago


Sheffield, United Kingdom Talent Torch Full time

Working Hours: 8-hour shift patterns between the hours of 7am -7p m
My Client are a successful and fast paced IT Support Consultancy, they are looking for an experienced 2nd Line Support Engineer to join their growing business. , you will be part of a team responsible to support our IT ecosystem.
Work with the 1st Line and 3rd Line Support Teams, and independently assign existing tickets to yourself to resolve
Provide IT support to our customers remotely.
Liase with our customers 3rd party Software providers and our own suppliers to create and update upstream cases.
Excellent phone manner and experience in personal customer interactions/support
The ability to triage and gather all surrounding and applicable data to allow issues to be solved according to our company values and KPIs
A passion for technology and enthusiasm to learn new skills both in company provided training and self-improvement & education
Efficient and effective use of ticketing systems, web chat
Microsoft 365 Products
General Cybersecurity Products
Windows, Workstation & Servers
CRM systems



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