IT Support Engineer

4 weeks ago


Edinburgh, United Kingdom Henderson Scott Full time

IT Service Centre Analyst
£28,000 - £32,000
Edinburgh
My client is looking for a service centre analyst /IT support engineer to provide 1st line phone support and 2nd line hardware support for a busy service centre. This is a predominately customer service focused role, which is a phone-based role alongside hardwarefault diagnostics for Desktops, laptops and mobile phones. You will be responsible for call logging and resolution, taking ownership and management of internal customer issues, setting expectations whilst meeting the needs of the Business.
Key skills
- Supporting Microsoft Windows 10 in an enterprise environment
- Administrating Microsoft Active Directory
- Supporting Microsoft 365 Applications
- Supporting remote connectivity/VPN
- Supporting LAN/WAN technologies
- Supporting HP hardware (Laptops and Desktops)
- Supporting Citrix
- Supporting Printers/Multi-Function Devices

It would be advantageous if you had Experience of Intune, LANDesk ServiceDesk, Landesk Total User Management, supporting ios Apple devices or Microsoft SCCM
In return they offer a competitive salary and benefits packs which includes flexible working, 15% pension and a lot more.


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