IT Support Technician 1st Line

3 weeks ago

Edinburgh, United Kingdom Consider IT Full time

**Overall role**

At Consider IT, we help business do incredible things. We keep vital IT up-and-running - but then we go further to make sure it’s performing and, in turn, empowering teams.

If you share our enthusiasm for creating and maintaining the systems, software and networks that people depend on, we’d love to hear from you.

**What we’re looking for**

We’re growing our team of IT Technicians, who install and maintain hardware, software and networks. Reporting to a Line Manager, you’ll provide maintenance, training and consultation - going above and beyond to recommend new ways for our customers to competeusing technology.

We’re looking for people with a strong foundation in IT, particularly Windows and Microsoft Office. An IT-related qualification would be great, but it’s far from essential. What really counts is that innate love for and understanding of IT - if that soundslike you, you’ll be right at home.

**You’ll help us by**
- Helping our customers_
- Establishing good working relationships
- Delivering first-class customer service and support
- Providing frontline support including documentation and reporting
- Responding within agreed time limits and Service Level Agreements
- Helping the team_
- Managing changing priorities and numerous open cases
- Working flexibly to assist your colleagues and provide necessary cover
- Attending internal training to keep up with new technology
- Working within our policies, procedures and relevant legislation
- Supporting our equality and diversity policies
- Recording requests in the Consider IT ticket system
- Performing other reasonable tasks to help Consider IT operate
- Solving problems_
- Guiding our customers through troubleshooting and resolution, over the phone or face-to-face
- Following diagrams and written instructions to repair faults
- Setting up new user accounts and dealing with password issues
- Replacing parts and conducting electrical safety checks
- Configuring, monitoring and maintaining networks and systems
- Transforming IT_
- Testing, evaluating and recommending new technology
- Installing and configuring hardware, systems and software

**We’d love you to have**
- Previous IT experience
- IT certification or higher education
- Clean driving licence (preferred, not required)

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