1st Line Support

1 month ago

Edinburgh, United Kingdom Lorien Full time

**First Line Support - Edinburgh - 6 Months - Inside IR35 - To 150/day**

Lorien's client, a leading name in the Life Sciences and MedTech sector with bases across the globe, has asked us to help them in their searches for a First Line Support specialist to join their team on a 6-month contract basis (Inside IR35).

This individual will take the reins as a first point of contact for incoming tickets, fulfil a range of support duties for internal users (some of which are detailed below), and enjoy working for an organisation giving something back and improving the lives of people around the world.

**An outline of some of the duties involved**:

- Offering first line support to staff across the organisation
- Ensuring tickets are prioritised and resolved effectively and professionally
- User creation and admin via Active Directory
- Building/Imaging machines and supporting laptops/desktops/printers/etc.
- Installing software
- Escalating issues where required to 2nd/3rd line teams

**The skills/knowledge they're looking for**:

- A background in 1st Line / Service Desk / Helpdesk support, whether you've only recently kickstarted your career, or have been a long-term member of a support team already
- A confident individual, able to work with personnel at any level across the business
- Knowledge and skills across Active Directory, Office 365, Desktop/Laptop/Printer support and other relevant technologies/areas

IND_PC1

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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