Internal Sales/ Customer Service
2 weeks ago
**Internal Sales/ Customer Service**
**Cradley Heath**
**£25,000**
**Permanent**
**Monday to Thursday 9am to 5pm, Fridays 8am to 4:30pm with 30 min lunch break**
The main duties of the role will involve processing Customer, helping customers with their enquiries regarding stock, delivery times, shortages etc and issuing quotations. There will also be general office administration tasks. You will be responsible forensuring that consistently high levels of customer service are always maintained.
Key Responsibilities:
- Processing UK & Export Customer orders and assisting with other Business Units as required
- Updating customers on progress of orders
- Resolving queries
- Producing and following up quotations
- Progressing orders and liaising with our logistics team on deliveries and stock position
- Raising credit notes, Debit notes and non-Charges
- Gaining good product knowledge on all products available and advising customers on Technical Questions
- Invoicing
- Sending literature and brochures to customers
- Scanning /Archiving Paperwork
- Processing customer returns
- Understanding and quoting freight costs for UK and Export shipments
- Updating customer bibles
- Sending daily sales report
Personal Specification:
- A strong communicator with good verbal and written skills
- Excellent telephone manner
- Ability to work under pressure in fast paced environment
- Good time keeping
- Able to prioritise workload
- Ability to cover annual leave / sickness when required
- Willingness to learn new skills
Adecco UK are an equal opportunities employer and an Employment Agency
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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