Service Leader

4 weeks ago

Penrith, United Kingdom Rheged Centre Full time

As a Service Leader you will be responsible for leading shifts in your unit to ensure the team is delivering the best service to our customers and ensuring brand standards are in place at all times. In this hands on customer facing role, you’ll be competent to manage a high volume environment with an assertive, can do approach following our Westmorland Family principles and delivering a high standard of customer service.

Your responsibilities will be to:

- Lead the shift to ensure the team are delivering excellent customer service and brand excellence
- Ensure that all procedures including cash-handling and stock management are carried out
- Take full responsibility for your allocated area (Fuel/Deli/Retail) ensuring appropriate stock levels, product presentation, efficiencies and service are delivered to the highest standard
- Open and close the unit according to opening and closing procedures
- Ensure health and safety and food safety checks are carried out
- Manage the deployment of colleagues on a day to day basis, ensuring the right people are in the right place at the right time including the management of breaks according to customer demand.
- Support colleagues with any customer complaints ensuring a positive resolution
- Support the training of new colleagues through their 12 weeks induction Journey. Refresher and any other relevant training.
- Ensure that the team maintain a clean, tidy and safe environment that is compliant with relevant legislation and internal policies and procedures.
- Ensure that all areas are kept to the company standard throughout the shift
- Ensure a smooth handover of shift to the next service leader
- Look at the business through the eyes of our customers to spot and act on opportunities that will bring commercial benefit, ensuring you work to continuously improve and impress
- Ensure day to day management of colleague issues e.g. lateness, sickness etc.
- Manage colleague performance on shift through coaching and leading by example
- Implement products and standards throughout the department

  • Farmshop Service Leader

    4 weeks ago

    Penrith, United Kingdom Tebay Services Full time

    As a Service Leader in our Farmshop you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our...

  • Service Leader

    1 day ago

    Penrith, United Kingdom Junction 38 Services Full time

    You will lead our kitchen team and help us achieve consistently high standards of food production and presentation, in line with company standards, meeting the demands of the business in order to delight our customers with freshly prepared meals to send them on their onward journey feeling satisfied and with great memories of their visit You will; - Keep...

  • Shift Leader

    4 weeks ago

    Penrith, United Kingdom Tebay Services Full time

    As a Service Leader in our on site Kitchens you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate...

  • Colleague Trainer

    4 weeks ago

    Penrith, United Kingdom Tebay Services Full time

    This is a brand new role working alongside managers and service leaders to provide training and support for new and existing colleagues to ensure we are consistently delivering brand standards in our offer and exceptional service to our customers. When you are not busy training you will work alongside your team in your role as a colleague; serving customers,...

  • Forklift Driver

    4 weeks ago

    Penrith, United Kingdom Adecco UK Full time

    Adecco are proud to be recruiting on behalf of our client who are a global manufacturing company based in Penrith & are a leader within their Industry. Do you want to work for an employer of choice? Our client is consistently investing & offers development & progression working in a friendly, state of the art production facility. What will you be doing? -...

  • Financial Controller

    4 weeks ago

    Penrith, United Kingdom Reed Finance Full time

    Reed Finance Cumbria are pleased to be working exclusively with a world leading organisation based in Penrith to recruit an experienced Finance Controller for their well-established team. The Financial Controller will be a key member of the wider internationalteam, with the key area of focus being the UK&I region. The ethos of the team is continuous...

  • Self Employed Mortgage and Protection Adviser

    6 days ago

    Penrith, United Kingdom Spicerhaart Full time

    Overview: Just Mortgages is part of **Spicerhaart: the UK’s largest Independent Property Group. **With its rapidly growing financial services business, Just Mortgages, our reputation has grown to be one of the leaders in both innovation and technology in its industry. Its well-established Self-Employed Division are looking for experienced and...

  • Stakeholder Engagement Graduate

    5 days ago

    Penrith, United Kingdom fibrus Full time

    **JOB TITLE: Graduate - Stakeholder Engagement** **JOB LOCATION: Cumbria** **TERMS: 1 year Graduate Programme** **THE JOB** Are you a recent graduate ready to join an innovative company, that puts their people first! Join our 1 year Graduate Programme to kickstart your career in the Telecoms industry. You would be joining a team of dedicated and...

  • Territory Manager

    3 weeks ago

    Penrith, Cumbria, United Kingdom Agri-King, Inc. Full time

    Job Description Agri-King is hiring an experienced Dairy Specialist to provide advisory expertise to Agri-King’s clientele. This is a fantastic opportunity where you’ll get the chance to play an integral role in helping Agri-King create long-standing relationships with agriculture professionals. We currently have an opening for our established ...