Home Energy Officer, Older Not Colder Care

5 months ago

Deeside, United Kingdom Care and Repair North East Wales Full time

**JOB DESCRIPTION**

**Job Purpose**

The Home Energy Officer (HEO) role is one of twelve across Wales, based at and line managed locally in every Care & Repair Agency, co-ordinated centrally by the Project Manager, Older Not Colder at Care & Repair Cymru.

The HEO will provide a comprehensive, specialist casework, advisory and support service to older people who are in or at risk of fuel poverty, or who need improvements to the energy efficiency of their homes to alleviate cold.

The HEO role will centre around the provision of a specialist home visiting casework service that is holistic, problem-led and tailored to the individual’s needs. The emphasis will be on reducing domestic energy usage, improving home energy efficiency, and increasing household income. Working closely with C&R Caseworkers, Technical Officers and others in the Agency, other housing problems and issues of concern to the individual that affect their fuel poverty, health and well-being, safety and security will also be addressed.

Client referrals will come from numerous sources such as, directly via marketing and publicity for Older Not Colder, internal referrals from C&R Caseworkers and TOs, and from a range of referral partners developed as part of the wider Older Not Colder Project - where clients are in need of specialist support with energy efficiency and fuel poverty.

Clients will be referred for wider Care & Repair services by the HEO as applicable where they also need help with repairs, maintenance, falls prevention and/or adaptations, so that, whatever the pathway for the client, they will be provided with a comprehensive Care & Repair service.

The HEO will participate in regular Older Not Colder HEO Networks as a forum for networking, learning, sharing information and good practice, and sharing case information, data and intelligence to help with national policy work and evolving and improving the service.

**Main Responsibilities**

**Local Service Delivery**
- To plan workload and visits and ensure that these are completed efficiently.
- To visit older and disabled people in their homes, assess their living conditions, listen to concerns about energy usage, cost of fuel bills, energy efficiency and related housing issues.
- To discuss options to reduce energy consumption, improve home energy efficiency, increase household income and provide necessary housing repairs, improvements, security, safety and adaptations. Agree tailored, bespoke future actions with the client.
- To sit with a client and explain an EPC describing the various elements, so that the client can understand which improvements will best improve the efficiency of their property.
- To research all local and national benevolent and energy efficiency grants and funding sources that may be available for clients and make referrals where necessary. Ensure all entitlements including welfare benefits, winter fuel payments, cold weather payments, and warm homes discount scheme are being claimed.
- Develop an expert knowledge of Welsh Government’s new Warm Homes Programme and local routes into ECO4/ECO flex funding, ensuring Care & Repair clients access both these programmes as much as possible.
- To identify, during the home visit, other needs clients may have and provide advice and support on the other housing options and packages of Care & Repair and other help available, make referrals and generally act as client advocate.
- To advise the client on funding options available to enable them to resolve potential repairs and maintenance works, and to assist them to obtain the help they need.
- To support clients to obtain estimates from reliable contractors where appropriate.
- To liaise with the Care & Repair surveyors to make sure the client receives technical support where necessary which will include arranging surveys, obtaining estimates from reliable contractors, organising the monitoring of works on site and ensuring satisfactory completion.
- To deliver local information and advice talks, training sessions and presentations to local groups on energy awareness and energy efficiency
- Ensure that detailed records are kept of all cases, using the Care & Repair database and other recording methods, and using reports to ensure work is monitored.
- To develop a specialist expertise in relation to fuel poverty and home energy efficiency, and to contribute to the Agency’s Casework and Technical Team’s awareness, knowledge and understanding.
- To establish and maintain effective professional relationships with representatives of appropriate statutory bodies, voluntary organisations, and local groups, representing the Agency at meetings where required.
- To establish a Care & Repair presence on local and/or regional fuel poverty and energy efficiency networks, and develop links with relevant community groups, local organisations and local authorities about the Older Not Colder service.

**National Project Delivery**
- To report to the Project Manager, Older

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