Data Administrator

7 months ago

Deeside, United Kingdom Care and Repair North East Wales Full time

**The purpose of this role**:
You will provide administration of the adaptations process which is a core service at Care and Repair North East Wales. You will be responsible for keeping the adaptations process running smoothly with the client’s needs at the heart of the service, while ensuring compliance with our funding arrangements. You will take ownership and be accountable for the efficient administration of the whole adaptation process from start to finish.

**In this job your responsibilities will be**:

- Carry out the data administrative tasks which ensure the smooth running of the Care and Repair Adaptation and Home Repair Service.
- Co-ordinate all administrative tasks associated with all Adaptations Service to include the Rapid Response Adaptations Programme (RRAP) Hospital to Healthier Home (H2HH), Minor Adaptations and Enable funding works and Private and Local Authority additional works.
- Liaise with clients, contractors and referring agencies to ensure the efficient & effective operation of the Adaptations and Home Repair Service.
- Provide advice and assistance to older and vulnerable people.
- Receive referrals from partner agencies and to check that they meet eligibility criteria.
- To deal with all correspondence and telephone enquiries from clients, contractors & partner agencies relating to all adaptation and repair queries.
- To produce monitoring reports with regard to the Adaptation Service as requested for the attention of the Chief Executive Officer, Board, Care & Repair Cymru and Funding Partner organizations.
- Maintain and develop office procedures and information systems including case records both manually, on spread sheets and on the agency database.
- Maintain client work records on our database ensuring compliance with GDPR.
- To foster an excellent relationship with clients, contractors, Health and Social Services Partners and all staff and other agencies.
- To liaise between clients and contractors before, during and after, adaptations in their homes.
- Collate customer feedback.
- To work with the Adaptations Manager and Adaptations Administration Team Leader.
- Familiarise yourself with current policies and procedures.
- Support the smooth running of the office, including managing visitors in the building and answering client queries.
- Provide work processing / administration / office support to staff based at the Agency.
- Arrange and minute meetings when required including collating itineraries, agendas and room bookings for development best practice groups.
- To undertake any other duties requested to ensure that office procedures and duties are carried out to maintain a high level of efficiency within the business.
- Work closely with colleagues and identifying better ways of working which could improve current processes.
- Liaise effectively with staff, officers and board members to drive positive and friendly professional service to stakeholders.
- To undertake any other duties requested by the Line manager, which are consistent with the overall purpose of the role.
- To contribute to the achievement of the Agency’s objective in improving overall service to customers by participating in working groups and project team.
- Adhere to the agency’s Equality and Diversity policy and procedures within own work and to generally support and promote the Associations Equal Opportunities Policy.
- To adhere to Health and Safety legislation and the Agency policies and procedures in relation to Health and Safety.

**In this job you will need**:

- Accuracy of data recording is a core skill for this role therefore we require a good level of literacy and numeracy - GCSE/ O Level in English & Maths.
- It is desirable that applicants have Welsh Language skills, however a formal qualification is not required.
- A minimum 2 years’ experience of working in a busy office preferably within a relevant field such as health, social housing, construction or Social Care background.
- An understanding of the adaptations processes perhaps gained through paid or voluntary work.
- Experience of dealing with general public, older people/people with disabilities or other vulnerable client groups and demonstrating an ability to respond sensitively to clients, staff & external agencies.
- Knowledge of the housing needs of older people and/ or people with disabilities
- The ability to manage a demanding and changing workload with mínimal supervision.
- Good organisational and prioritisation skills.
- Ability to collate statistical information and to use information technology & office equipment to generate reports.
- You want to work in a value led organisation and recognise yourself in the agency’s core values.
- You have a ‘can do’ approach, remaining focused and calm under pressure. You look for solutions which keep the processes moving because your priority is to ensure our clients receive a high quality and timely adaptations service.

Please send an up-to-date copy of your CV a

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