Project Co-ordinator

5 months ago

Chippenham, United Kingdom Mintivo Ltd Full time

**Position**:
The position of Project Co-ordinator will be welcomed into a positive team environment, based from our head office near Chippenham, Wiltshire with flexible working from home available.

You will be an experienced Project Administrator or be looking to progress from a Customer Service or Admin background into a Projects role, with a methodical approach to problem-solving who has an enthusiastic “can do” attitude.

You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional project manager.

**Who we are**:
Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown +50% year on year. We have assembled a strong Board of Directors and Senior Leadership Team; built an incredible workforce, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities.

Our mission is to deliver **technical services **and **solutions** that enable business **growth**.**

**What we offer**:
People & Culture is the heartbeat of Mintivo. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work.

TeamMintivo isn’t just a cliched hashtag made up for social media - it’s a true reflection of what it’s like to work for us.
- Salary £25,000 - £30,000 per annum, experience based and benchmarked in our industry and region
- Unlimited holiday
- Performance and salary reviews
- Enrolment into the Mintivo Academy, aimed on your training and development needs with time available to complete during working hours
- Access to online courses, work related plus more, all at your fingertips
- Auto Enrolment pension scheme
- Staff and Customer referral scheme
- Great working atmosphere and balanced work environment - we are high performance and we take good care of each other
- Employee socials and events run by our Social Committee
- On site lounge area and Minchester bar
- Lots of cake and fruit
- And of course, you get to work for a fast-growing, modern, market leader like us

This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career.

**Main Duties**:

- Providing a single point of contact for customers and internal teams
- Co-ordinating Resource Scheduling with the Service Delivery Manager and Commercial Director
- Facilitate project handovers from Commercial Teams into Projects
- Supporting Technical Consultants and Project Engineers at all stages of the project lifecycle
- Assist with the co-ordination and running of technical projects following the Mintivo Projects Process
- Facilitate calls with customers/internal teams to track and monitor progress
- Complete reporting packs, Project Feedback and Project Reviews
- Monitor, Communicate and Manage the project RAID (Risks, Assumptions, Issues, Dependencies) Logs
- Collation of Project Feedback
- Ensuring data is entered within the Project Management Toolset
- Facilitate projects to service handover following project processes
- Communicate project completion to Finance team for billing
- Assisting the wider Central Operations Team where necessary

**Essential Skills & Experience**:

- Exceptional Customer Service Skills
- Methodical approach to problem-solving
- Collation of data from various sources to create and distribute reports
- Great attention to detail
- Highly organised
- Comfortable communicating with people at all levels of a company
- Strong organisational skills
- Scheduling and resource management
- Ability to manage workload balancing multiple tasks and deadlines
- Excellent written and verbal communication skills
- Experienced with Microsoft Office Suite
- Willingness to learn new processes and tasks in a growing and changing environment.

The following skills are desirable:

- Experience working within an ITIL Framework
- Experience delivering IT Projects
- Experience with Project Management tools (Wrike, Microsoft Project)

**Qualifications**:

- Desirable - APM PFQ/Prince2 Foundation or other Project Management qualifications

**Who you are**:
Excellent customer service is at the heart of what we do - you are a proven professional who is equipped with the skills and ability to deliver service at the extremely high standard our customers rightfully expect from us. An enthusiastic “can do” individual who will be a welcomed addition to a positive team in a

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