Mandarin Speaking Luxury Sale Assistant London

2 weeks ago

London, United Kingdom JBC Full time

**We are looking for an experienced Mandarin Speaking **sales assistant** to join our London Harrods boutique GivenchyLVMH Group, someone who is passionate about selling and excellent with customer service. minimum 2 years retail customerfacing background luxury retail experience is a plus**

You are passionate about fashion & want to join a growing company?? We are looking for talented profiles to join our teams and continue to grow? together:
Join us? Are you ready to?:

- Sell with emotion
- Offer a unique customer experience
- Maximize sales by developing our customer database.
- Take on sales challenges to reach kpi’s & targets.
- Pay attention to details
- Take pride in the appearance of your store
- Be concerned with organization of the stock
- Learn with enthusiasm
- Continuously develop your product knowledge.
- Attend training sessions on sales techniques & collection DNA.
- Share your passions & fashion culture
- Be part of the Givenchy family
- Be a team player & willing to support your colleagues.
- Be flexible & adaptable to meet the needs of the company
- Have the ambition to exceed expectations & grow within the brand.

Main Responsibilities

welcoming and greeting all customers.
Lead individual sales and achieve performance targets and KPIs
Engage in upselling, cross selling and multiple selling for all product categories
Grant an outstanding service to the clients in compliance with the company guidelines
Strengthen customer relations, and nurture loyal customer base also implementing appropriate CRM tools
Manage customer service quality, to meet customer expectations by offering professionalism and human touch
Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
Support the store operations activities
Profile
Passion for retail and fashion trends
Excellent communication skills, self-reliant, friendly and patient
Organization, professionalism, self-confidence
Fluent Mandarin, additional languages will be a plus

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