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Triage Worker

4 months ago

South Gloucestershire, United Kingdom Developing Health and Independence Full time

**Salary**: £20,903 per annum - £25,841 per annum Pro rata + mileage

Hours: 30 hours per week

Location: South Gloucestershire with some remote working

Contract Type: Part-time, Fixed term until 14/07/2024

Additional Information: You will have the opportunity to work flexibly between home and DHI offices and as an employee of DHI, you will have access to our Employee Assistance Programme, Cycle Scheme, 26 days annual leave, company pension scheme, charity worker discounts and monthly reflective practice.

**The Role**:
DHI are recruiting for a Triage Worker within the Single Point of Contact (SPOC) Team, working to support clients within South Glos who are experiencing problematic use of drugs and alcohol. We are looking for people who can bring creativity and enthusiasm to supporting clients to make positive changes in their lives.

The Triage Worker is the first point of contact for all services for people referred or self-referring for drug and alcohol services. We are looking for people who can provide a welcoming, calm and motivating initial contact point for all service users, especially those who are new to the service.

You will be responsible for processing referrals and undertaking triage assessments over the phone providing advice and signposting to address any needs. Experience in working with people with substance issues is desirable, you should be computer literate, efficient & methodical while being kind and calm to complete our comprehensive risk assessments over the telephone.

**A Driving Licence with access to a vehicle and willingness to use it for work travel is essential**

**About You**

At DHI we highly value transferable skills and life experience. If you have good organisational skills, can manage relationships, solve problems, and are resilient, adaptable and flexible then we would love to hear from you.

**Our Values**

We are an award winning charity that challenges social exclusion by supporting people to achieve their potential and our values underpin this.

If you share DHI’s values of flexibility, stimulation, self
- direction and zest for life, then we encourage you to apply.

We look forward to exploring these with you during the interview process should you be successful at the shortlisting stage.

**What We Offer**

We offer on the job support and mentoring within the team for this role, as well as training with regard to drug and alcohol related topics that are relevant to the post.

As an employee of DHI, you will have also access to our Employee Assistance Programme, our Cycle Scheme, 31 days annual leave (Service related) and company pension scheme.

**Next Steps**

**How to apply**:
All applicants are required to submit a covering letter that should address the following questions in no more than 500 words maximum.
- State how you meet the requirements within the Person Specification
- What do our core values mean to you in relation to this role?

We strongly encourage you to complete our Equality & Diversity monitoring form to help us achieve a diverse workforce. The form does not form part of the selection process. Please also tell us where you saw the post advertised.