Customer Care Administrator

5 days ago


Bishop's Stortford, United Kingdom Mosaic Recruitment Ltd., Full time

Our client are a well-established organisation providing account management support to business across the South East.
- Job Location: Bishop Stortford
- Hours Per Week: 8.30am - 5.00 pm
- Role Type: Permanent
Part of the role is to ensure that all customer queries are always dealt with in a timely and professional manner. And to ensure that opportunities for new business are dealt with professional and appropriately at all times.
This developing role requires good organisational, numeracy, customer service, presentation, interpersonal, time management and communication skills.

**Responsibilities**:

- Act as initial point of contact for all customer queries either by telephone or electronically
- Respond promptly, professional and efficiently to all customer enquiries
- Log and resolve customer complaints
- Organise workflow to meet service level agreements
- Manage customer accounts, including but not limiting to; allocating and reconciling accounts for referral process
- Keep records of customer interactions and transactions
- Manage administration
- Get involved and participate in company marketing plans and activities as and when required.

**Benefits**:

- Salary: up to £24,000 rising to £28,000 following training
- Annual leave: 25 days plus Bank Holidays
- Bonus incentive schemes
- Sickness insurance scheme, life insurance
- Auto enrolment pension
- Free gym
- Free parking
- Bring your dog to work day



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