Customer Experience Advocate

1 day ago


Bishop's Stortford, Hertfordshire, United Kingdom Britvic Full time

Aqua Libra Co is on a mission to become the world's most sustainable water brand. We are seeking a Customer Service Administrator to join our dynamic team, working alongside the Customer Experience & Services Administrator to develop and deliver our Customer Services culture across colleagues and customers.

Key Responsibilities
  1. We offer a competitive salary of $40,000 - $60,000 per year, depending on experience.
  2. Provide exceptional customer support and issue resolution via phone, email, and chat, ensuring timely and accurate responses.
  3. Act as the subject matter expert for customer complaints and issues, guiding escalation to relevant departments when necessary.
  4. Collaborate closely with other departments to ensure a seamless customer experience.
  5. Serve as the initial point of contact for customers, liaising with the Planning Team to ensure the first available time slot is booked.
  6. Support the Customer Experience & Services Administrator and the Customer Experiences Lead in process improvement initiatives.
Requirements
  1. Previous experience in customer service or administrative roles.
  2. Excellent communication and interpersonal skills, strong problem-solving abilities, and a customer-first attitude.
  3. Detail-oriented, proactive, and able to work independently and as part of a team.
  4. Demonstrate Britvic's values-driven behaviors, with particular emphasis on acting with pace, owning it and being courageous, working stronger together, and caring for our planet's ambitions.


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