Hospitalty Service Assistant

6 months ago

Manchester, United Kingdom The University of Manchester Full time

**The role advertised has 4 positions available**:

- 1 full-time position at 40 hours per week
- 3 part-time positions at 25 hours per week

**Overall purpose of the role**

To assist with the provision of the day-to-day catering services across campus for the University of Manchester, under the guidance of the Food on Campus Management team. Ensuring that agreed professional standards of customer service and hospitality are continuously delivered in an efficient, safe and hygienic manner in line with customer requirements.

No previous experience is necessary just a passion to deliver great hospitality and customer service.

This role is a great opportunity to work with a great team in a varied and exciting role.

**Key Responsibilities, Accountabilities and Duties**:
1. Carry out Retail Cafe, Barista and delivered catering services as required, to the agreed standards of technical service across the University of Manchester campus.

2. Assist with food preparation to the agreed operational health & safety standards

3. Participate in maintaining Hygiene, Health and Safety relating to food production premises and services within the café areas, in line with agreed policy and procedure

4. Ensure that all areas are maintained in a safe, clean and hygienic condition at all times, through agreed cleaning standards

5. Perform pot washing and table clearing duties to ensure efficient operation of the café at all times

6. Undertake and ensure the hygienic disposal of food waste to the agreed standards

7. Undertake the safe keeping and maintenance of storage and preparation equipment to the required standards of hygiene and safety as agreed

8. Ensure, as agreed and as far as reasonably practicable, the safe keeping and maintenance of the equipment and machinery to the required standards of hygiene and safety

9. Monitor for any damage to any part of the premises, equipment, fittings or furnishings, to take any subsequent appropriate action to assist in preventing accidents or health hazards, and to report any such matters to a supervisor or manager without delay

10. Undertake cash handling procedures as agreed via training and instruction.

11. Assist with the receipt of goods deliveries and storage within the operational area, as abilities gained through appropriate training allow, to the agreed operational food safety management requirements

12. Assist with the ordering, production, waste management of goods, and with the periodic counting of stock, as agreed with the Food on Campus Management team.

13. Complete lawfully-required due diligence paperwork, as applicable, with regard to food safety & hygiene and general health & safety practices and for customer payment card security - PCIDSS [Payment Card Industry Data Security Standard]

14. Attend team presentations, demonstrations and instructional training, as and when agreed with the supervisor or manager, attaining and maintaining required knowledge and skills

15. Ensure that all personal actions are in line with the overall environmental aims of The University of Manchester, undertaking all tasks in an environmentally sustainable manner - promoting environmental sustainability where opportunity presents

**University Catering**

Catering at the University encompasses a broad and diverse range of business areas including retail outlets, catered halls, student bars, conferencing, events and hospitality.

**There are many benefits to working at the University.**
- 34 days holiday, including Christmas and New Year
- Generous pension scheme with generous employer contribution
- A strong commitment to personal and career development, as well as well-being and mental health.
- Annual salary review

With such a varied range of business across the week, the department is always a buzz of activity no two days are ever the same. The business operates 7-days a week, accommodating events and hospitality both daytime and evenings, including weekends.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working you can find out more here

Hybrid working arrangements may be considered.

Any CVs submitted by a recruitment agency will be considered a gift.

**Enquiries about the vacancy, shortlisting and interviews**:
**Name**:Sadie Jackson

**General enquiries**:
**Technical support**:
**Please see the link below for the Further Particulars document which contains the person specification criteria.

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