Police Contact Enquiry Officer

2 weeks ago

Reading, United Kingdom Red Snapper Group Full time

**RSR** RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR are currently recruiting for a **Police Contact Enquiry Officer.**

**Job Summary**:
To provide an efficient and effective service to the public. To assess accurately threat, harm, opportunity and risk. To create a positive and professional image of Thames Valley Police by providing a consistently high quality customer focused service withan emphasis on 'getting it right first time’.

**Location**:Reading

**Contract**: 7 months

**Work hours**:Full time

**Salary**:£12.18 per hour

**Vacancies**:1

**Main duties and responsibilities**
- Receive and critically assess enquiries, crime reports and intelligence from the public, police
and other agencies.
- Identify the appropriate action to resolve at first point of contact whenever possible or to determine the appropriate agency, deployment grading and priority of enquiries that cannot be resolved at the Front Counter
- Clearly and accurately record relevant information into an extensive range of computer systems for a variety of intended audiences, including other police departments and external agencies.
- Interrogate and analyse a broad range of information systems in order to asses risk and gather relevant supporting data to provide the best and safest resolution to enquiries/requests.
- Give advice and take appropriate action, being accountable for getting it right first time and

managing the reporting persons expectations regarding the service that can be provided.

Ensure all statements, forms and legal documentation that must be completed at a Police
Station Front Counter, e.g. Bail, Immigration and Nationality registration, Document production is completed in a timely fashion according to legal requirements, police procedures etc.
- Maintain the receipt, audit trail, safe storage and return of all property to our internal and
external customers in accordance with the Evidential and Non-Evidential Property Policies
- Where appropriate receive and receipt all monies related to the role of Police Contact Enquiry Officer in accordance with the Financial Regulations
- Maintain the security of the building, ensuring only appropriate and authorised people have access, to reduce the risk of security breaches.
- Undertake training, as and when required, to improve and develop personal skills and
knowledge. Support the development of new staff, volunteers and student officers

**Essential**
- Proven ability to deal with difficult situations by using good problem solving skills
- Proven customer service skills, with particular focus on face to face customer contacts,
including the ability to handle confidential, difficult, contentious and/or sensitive matters.
- Previous experience of working effectively as part of a team.
- Excellent communication skills (both written and verbal); all records must be legible and accurate
- Competent key board skills with willingness to become proficient in Force IT systems; and MS Office products (Word, Excel, Outlook).
- Proven ability to work on own initiative including unsupervised working
- Ability to undertake physical Personal Safety Training
- Flexible approach to work / ability to work a shift pattern
- As this is a physically active role, the post holder will be expected to lift/move heavy objects and satisfactorily complete a manual handling course if not already obtained (training given).
- Applicants for this role need to undergo a Situational Judgement Test & Typing Test, these will be done online
- Staff working at front counters operating 12 hours per day will work on a formal shift pattern,
which will include working weekends. Staff working at stations that are operational 8 hours or less will work prescribed hours to meet opening times. All staff will be required to work bank holidays.
- The role holder may be required to visit and work from other locations within the Thames Valley policing area and therefore needs to have the ability to travel as necessary. When requiring PCEOIs to work at front counters other than their base station considerationwill be given to the logistics of travelling to that location

RSR is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.

  • Enquiries Officer, Adoption Services

    4 days ago

    Reading, United Kingdom PACT (Parents and Children Together) Part time

    Part time (18.5 hours per week) permanent post Based in Vauxhall, London or Reading with hybrid working arrangements in place to accommodate both office and home working Flexible working arrangements available within Monday to Friday,10am to 5pm.  Occasional evening and weekend working may be required.  Salary in the range £12,373 to £15,122 per...

  • Enquiries Officer, Adoption Services

    3 days ago

    Reading, Reading, United Kingdom PACT (Parents and Children Together) Full time

    Part time (18.5 hours per week) permanent post Based in Vauxhall, London or Reading with hybrid working arrangements in place to accommodate both office and home working Flexible working arrangements available within Monday to Friday,10am to 5pm. Occasional evening and weekend working may be required. Salary in the range £12,373 to £15,122 per annum...

  • Surveillance Systems

    1 week ago

    Reading, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Following expansion of the inpatient administration team's responsibilities, an opportunity has arisen for an enthusiastic Surveillance Systems (CCTV) & Police Liaison Administrator. This role will be based at Prospect Park Hospital in Reading and will cover normal office hours Monday to Friday. You will support the Hospital by acting as a liaison between...

  • Mental Health Practitioner

    1 week ago

    Reading, United Kingdom Flint House Police Rehabilitation Full time

    **Flint House Police Rehabilitation **is a registered Charity offering rehabilitation services to ill or injured serving and retired police officers suffering from a wide variety of physical and mental health conditions. Every year we treat over 3,000 police officers. Located just outside Goring on Thames, Flint House runs a Mental Health Support Programme...

  • Surveillance Systems

    7 days ago

    Reading, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Following expansion of theinpatient administrationteam’s responsibilities, anopportunity has arisen foranenthusiasticSurveillance Systems (CCTV) & Police Liaison Administrator. This role will be based at Prospect Park Hospital in Readingand willcover normal office hours Monday to Friday.You will support the Hospital by acting as a liaison between various...

  • Witness Care Officer

    4 weeks ago

    Reading, United Kingdom Service Care Full time

    Conduct the day-to-day delivery of Victim and Witness Care in accordance with the principals of The Victims Code of Practice (VCOP) Act as point of contact for the Crown Prosecution Service, the Police and other Criminal Justice Agencies from charge to conclusion. Work as part of a team to improve witness satisfaction and reduce the number of ineffective...

  • Witness Care Officer

    4 weeks ago

    Reading, United Kingdom Reed Secure Full time

    **Our mission is simpleto help the world Love Mondays.** Every week, thousands of people across the UK start a new job - and it’s our job to help them get there. REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. We are recruiting for a Witness Care Officer to join a team based in the Reading area. The...

  • Forensic Administrator

    1 week ago

    Reading, United Kingdom Adecco Full time

    We are currently recruiting for a Forensic Administrator to work for Thames Valley Police at their Loddon Valley Police Station in the Reading area. This is a temporary ongoing role working Monday to Friday 37 hours a week. This will be office based and you will be working at the Loddon Valley Police Station. PLEASE NOTE THAT DUE TO POLICE VETTING CRITERIA...

  • Business Support

    1 week ago

    Reading, United Kingdom Counter Terrorism Policing Full time

    **Closing Date**:26 May 2024 **Location: Reading** **Salary range: £25,148** **Contract type** - Full Time **Grade/Band/Scale/Rank** - TVP Broad Band 2E **Information About The Role** An opportunity has arisen for an HR Administrator to join our team on a permanent basis. Our HR team provides support to two specialist regional units: Counter Terrorism...

  • DVLA Enforcement Officer

    4 weeks ago

    Reading, United Kingdom Marston Holdings Full time

    Here at NSL, we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to...

  • Evidence Management Officer

    1 week ago

    Reading, United Kingdom Red Snapper Group Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR are currently recruiting for an **Evidence Management Officer.** To ensure all evidential property coming into...

  • Security Officer

    1 week ago

    Reading, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    This role will ideally suit a person who has or is interested in working within probation or rehabilitation. (Preferably ex-military or ex police officer) Location:St Leonards-RG30 2AA Rate: 11.20 Shift Pattern: 4 on 4 off 20:00pm-08:00am **Duties**: - Undertake regular inspections and patrols of the building, including patrols of common areas in...

  • Security Officer

    4 weeks ago

    Reading, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    This role will ideally suit a person who has or is interested in working within probation or rehabilitation. (Preferably ex-military or ex police officer) Location: RG30 2AA Rate: 11.20 Shift Pattern: 4 on 4 off 20:00pm-08:00am **Duties**: - Undertake regular inspections and patrols of the building, including patrols of common areas in accordance with...

  • Court Usher

    4 weeks ago

    Reading, United Kingdom Ministry of Justice Full time

    **Court Usher - 77752** **£21,149** **Reading**: **Job Title: Usher** **Grade: AA** **Overview** HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for everyone. Our...

  • Duty Planner

    5 days ago

    Reading, United Kingdom Service Care Full time

    Service Care, in partnership with Thames Valley Police, is currently recruiting for the position of Duty Planner. Thames Valley Police is a leading law enforcement agency dedicated to maintaining operational resilience and resource management in Reading. This is an exciting opportunity to play a vital role in ensuring efficient resource allocation and...

  • Court Usher

    4 weeks ago

    Reading, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 307512**Salary**: - £21,149**Job grade**: - Administrative Assistant- MOJ Grade AA**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 4Contents Location About the job **Benefits**: Things...

  • Bereavement Rainbow Officer for Maternity

    4 weeks ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    This post is an essential administrator support for our maternity bereavement team and rainbow team. This small group of midwives are passionate about the care they provide to women and families who have undergone a pregnancy loss. We are looking for a person who is compassionate, caring and has the ability to undertake the administration needs for this...

  • Assistant Student Recruitment and Access Officer

    2 weeks ago

    Reading, Reading, United Kingdom University of Reading Full time

    In this role you will be responsible for supporting effective recruitment and outreach activity aimed at encouraging quality applications to the University of Reading from UK students. You will also promote the value of higher education in general and offer information to prospective students in line with the University's commitment to widening...

  • Assistant Student Recruitment and Access Officer

    2 weeks ago

    Reading, United Kingdom University of Reading Full time

    In this role you will be responsible for supporting effective recruitment and outreach activity aimed at encouraging quality applications to the University of Reading from UK students. You will also promote the value of higher education in general and offer information to prospective students in line with the University’s commitment to widening...

  • Estates Health and Safety Officer

    4 weeks ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    The main purpose of this post is to manage and deliver the objectives of Safe system of work (SSOW) for the RBFT Estates Department. The post holder will ensure that all Estates operational activities carried out safely, including contractors’ activities and charitable activities are in line with the Trust’s policies, processes, and procedures. Working...