Witness Care Officer

2 weeks ago


Reading, United Kingdom Reed Secure Full time

**Our mission is simpleto help the world Love Mondays.**

Every week, thousands of people across the UK start a new job - and it’s our job to help them get there.

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions.

We are recruiting for a Witness Care Officer to join a team based in the Reading area.

The overall purpose of the role is to: Conduct the day-to-day delivery of Victim and Witness Care in accordance with the principals of The Victims Code of Practice (VCOP) Act as point of contact for the Crown Prosecution Service, the Police and other CriminalJustice Agencies from charge to conclusion. Work as part of a team to improve witness satisfaction and reduce the number of ineffective Trials.

**Principal Accountabilities include**
- Act as single point of contact for an allocated caseload of victims and witnesses throughout the lifetime of the court case. Take responsibility for decisions around the method and frequency of contact and appropriate referral to partner agencies in linewith the Victim’s Code, Witness Charter and the General Data Protection Regulations (GDPR)
- Conduct a tailored needs assessment with each victim and witness, managing their individual needs and expectations to identify special measures that may include; arranging Live Links between Police Stations, Courts, Council Offices and overseas secure locations.Manage financial requirements with the CPS for authorisation to arrange and book appropriate transport and accommodation to allow witnesses to give evidence and increase confidence in the Criminal Justice system.
- Collaborate with support agencies including; the Witness Service (regarding pre-trial visits / support at court), Victim First Hub, specialist staff (IDVAs / ISVAs), other victim care partners and Police Officers to ensure bespoke support and safeguardingplans are developed and implemented for victims and witnesses before, during and post-trial, to enable evidence is given.
- Work with victims during and after the court process. Proactively undertake detailed conversations with Victims in ‘Guilty Plea’ cases about Restorative Justice (RJ) to identify suitability for this service. Complete quality referrals to Thames Valley RestorativeJustice Service (TVRJS) as required, to provide quality outcomes for victims and reduce re-offending.
- Provide advice and support to investigating Officers / staff regarding victim and witness care, including special measures, intermediaries, Victim Code and witness Charter compliance.

**Required Skills**:

- The ability to communicate by telephone calmly and effectively with a wide range of internal / external customers and partner agencies in stressful and pressurised situations.
- Ability to negotiate / influence anxious, distressed or unsatisfied customers.
- Resilient, reliable and able to cope in a pressured environment with the ability to remain calm and accurate in a variety of situations.
- Ability to work effectively as part of a team with excellent problem solving skills.

This is a temporary role, working on a full-time basis for an initial 3 months with potential to become a long-term opportunity. The role has an initial pay rate of £13.87 per hour PAYE. An umbrella equivalent is also available.

**These roles will require security screening and vetting as part of the recruitment process.



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