Administrator Wcu

We are currently recruiting for an Administrator to work within the Witness Care team of the Thames Valley Police and be based at the Royal Berkshire Fire and Rescue HQ in Calcot near Reading.

This is a temporary ongoing assignment
Hours: Mon-Thurs 09:00-17:00 Fri 09:00-16:30
Some earlies Mon-Thurs 08:00-16:00 Fri 08:00-15:30
Some lates Mon-Thurs 10:00-18:00 Fri 10:30-18:00

They are looking to pay £12.18 per hour

Please note due to police vetting you must have continuously resided within the UK for at least 3 years

OVERALL PURPOSE OF THE ROLE:

- Provide a high quality administrative service to customers (both internal and external) working within force and departmental guidelines towards the aims and objectives of the department and the organisation.
- KEY ACCOUNTABILITY AREAS:

- Be the first line contact in answering and resolving day to day queries and problems with minimum referral to Team Leaders.
- Provide appropriate information to victims and witnesses in line with the victim code of practice, treating each case individually, ensuring information only released to relevant parties within the confines of the Data Protection Act and other legislation.
- Contribute to the efficiency of information by entering, updating, retrieving and finalising electronically by using the witness management system (WMS).Ensure the system is accurately maintained and within the agreed timeframes.
- Provide a consistently high quality customer service, challenging working practises and making recommendations for improvement, whilst continually working towards the aims and objectives of the department and the organisation.
- Process and prepare any additional documentation as required and according to all relevant multi agency Service Level Agreements

CHARACTERISTICS OF THE ROLE
- Good standard of education or equivalent standard of experience.
- Recent experience of working in an administrative role within a customer service environment, including use of databases.
- Proven ability to use own initiative and problem solve within a team environment to make effective decisions within tight time constraints.
- Proven time management and organisational skills to manage changing priorities and meet deadlines.
- Proven ability to pay attention to detail, producing accurate work.
- Willing to work towards NVQ Business Administration level 2 or equivalent and/or significant experience in this area.
- Proven ability of clear and concise written and verbal communication with proven interpersonal skills.
- Must have capability to travel to different locations across the Force and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be availableor suitable at these times. For this reason a full UK driving licence is considered essential*.
- Proven Knowledge and/or understanding of the Criminal Justice System.
- Knowledge or experience of partnership and/or multi-agency working.

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