Planning Customer Support Officer

2 weeks ago


Duxford, United Kingdom Hexcel Corporation Full time

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fibre, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centres around the globe. Become a part of the “strength within.”

Hexcel is currently seeking a Planning Customer Support Officer for our Duxford, UK location.

The selected individual will be responsible for but not limited to the following obligations:

- To support the Planners / Schedulers by carrying out reservations in AX of intermediate or finished goods, to ensure that the team is satisfying customer demand whilst carrying the right level of inventory.
- The focus of the role is to achieve optimal levels of customer service & inventory, and effective communication from Planning to all Customer Service departments across Hexcel network, supporting the company set targets.
- To action reservations in a time appropriate manner to initiate next step in the process of the packing activity for all customer orders.
- Monitor the end-to-end Critical Path Schedule (CPS) of all customer orders, in a vertically integrated organization. Working with the Planner / Schedulers and Planning & Procurement Support Officer to maximize inventory velocity, and improve customer communications to provide OTIF ( on time in full ).
- Identify deviations against MPS with the Planning & Procurement Support Officer and evaluate the risk to customer satisfaction with the Planners / Schedulers.
- Using current ERP system (currently AX), supporting software and also necessary excel spreadsheets.

Qualifications:

- A knowledge of Supply Chain processes and procedures: scheduling, demand and replenishment processes (Make to Order & Make to Stock).
- Must be driven, enthusiastic, autonomous and self-motivated.
- Must be an effective communicator with people at all levels of the business.
- Able to handle multiple, competing priorities in a matrix organization.
- Strong negotiation skills, ability to influence at all levels and activate key players.
- Strong problem solving and analytical skills.
- Experience using MRP / ERP systems, especially Advanced Scheduling Systems, preferably including AX2012.



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