Senior Customer Services Assistant

3 weeks ago

Nuneaton, United Kingdom Warwickshire County Council Full time

**Senior Customer Services Assistant**:

- location_on
- Nuneaton

06/05/2024
- Senior Customer Services Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

**Salary**

£23,294 to £25,979 per annum pro rata

**Contractual hours**

22.5

**Basis**

Part time

**Region**

Nuneaton and Bedworth

**Package**

Part Time, Permanent

**Job category/type**

Customer Service

**Date posted**

02/04/2024

**Job reference**

RA0005907

Job description

**About the Team**
- Warwickshire Libraries have recently become a National Portfolio Organisation, directly funded by The Arts Council England, to deliver a range of programmes and activities.
- This is an exciting opportunity to join a team widely known for its innovation and can-do approach to delivering services local people, and visitors, want and will use.
- Warwickshire Libraries are reviewing their recruitment processes. Broadly speaking, we want to attract a more diverse range of applicants interested in joining our public services - people of different ages, ethnicities and educational backgrounds, from all parts of the wider community - who can bring fresh ideas and new perspectives to the work we do.
- That’s not to say previous work experience isn’t important - more that we aim to take a whole person approach to recruitment at all levels.

**About the Role**
- This is a pivotal role coordinating activities, events and leading on promotion and social media activity.
- The post-holder will co-ordinate NPO Advisory Board meetings and support administration and comms for the wider team and service.
- The post-holder will also look after evaluation and analysis of programmes, activities and events.

**Key Requirements**
- Experience of working with members of the public at events and activities.
- Experience of coordinating meetings and administration.
- Experience of using ICT and Windows based computer packages.
- Experience of using and creating compelling content for social media, notably
- Instagram, YouTube, X and Facebook.
- Experience of creating marketing assets and promotional materials, preferably with knowledge of Canva.
- A systematic, methodical and accurate approach to work.
- Courteous and effective communication skills, in person, by telephone and in written communication.
- Ability to work with initiative and little supervision.
- Ability to work effectively under pressure and to meet deadlines.
- Ability to organise workloads, to plan and implement programmes of work and to delegate effectively.
- Ability to use own initiative to respond independently to problems and unexpected situations.
- Ability and willingness to coordinate events and activities for communities of all ages using libraries and culture as a key focus.
- Ability to work flexibly including Saturday, Sunday, and evening as required for NPO events and activities.
- Appreciation of/ sensitivity to Equal Opportunities.
- Have a positive attitude to change, to challenge and suggest improvements and encourage others to embrace change.
- Willingness to undertake training and development opportunities.
- Ability to develop creative approaches to evaluation and analysis of data.
- For further information please see the Job Description and Person Specification.

**Working for Warwickshire - **_This is the difference you make_**
- Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them
- At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
- Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to **Vivup** benefits and discounts platform.

**Additional Information**
- The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
- Closing date: 6th May 2024
Interview date: 24th May 2024

**Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforc

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