Senior Service Desk Analyst

3 weeks ago


London, United Kingdom McGregor Boyall Full time

**Service Desk Analyst - MS Office, VMware, Windows 10, Skype**

**12 Month FTC**

**£36k to £50k per annum**

**Office-based role**

**Sponsorship -NOT AVAILABLE**

**Responsibilities**:

- Prioritise, diagnose and resolve incidents according to agreed procedures
- Fulfil Service Requests following documented processes and procedures
- Take ownership of customer issues and follow problems through to resolution
- Ensure high levels of customer service, technical expertise, productivity, efficiency, and quality
- Act as a technical and process point of escalation for Service Desk analysts
- Participate in the delivery of projects, services and training
- Provide appropriate levels of coaching and mentoring to ensure the team have the relevant knowledge and skills to deliver our global service
- Recommend changes to processes and technologies to improve support
- Proactive Problem Management identifying and resolving known problems
- Interface with other IS function areas to assist in solutions and to improve service efficiency and effectiveness
- Keeps abreast of current and emerging technologies
- Demonstrate high levels of personal organization to ensure deadlines are met effectively

Essential experience:
Strong IT support experience in a global professional services environment, law firm experience would be preferential
- Microsoft Office certification
- Must achieve consistently high levels of customer service and have a desire to constantly enhance client service delivery.
- Comprehensive understanding of the legal community.
- Can communicate complex IS concepts to non-technical personnel
- VMware Horizon
- Active Directory
- Basic TCP/IP troubleshooting
- Windows 10
- MS Office 2010 - 2016 / Office 365
- Skype for Business
- IntApp Time & Wallbuilder
- Workspace One
- Conferencing platforms: Zoom, Teams, WebEx

**Service Desk Analyst - MS Office, VMware, Windows 10, Skype**

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.


  • Service Desk Analyst

    4 weeks ago


    London, United Kingdom Venn Group Full time

    **Service Desk Analyst opportunity** **Agency Reference Number: 66384** Venn Group is working with a large organisation in London who are looking to expand their Service Desk Team **Day rate**:£90 - £150 (dependent on experience) **Location**:London** Length**:3 months (highly likely to get extended) **Job responsibilities include**: - Provide face to...

  • Service Desk Analyst

    4 weeks ago


    London, United Kingdom Investigo Limited Full time

    A well known university based in London is looking for a Service Desk Analyst on an initial 3 month contract to start as soon as possible. This will be a full time on site role 5 days per week with the possibility of an extension. The role is paying £180 - £200/day inside IR35. This role will be to join an established Service Desk team who provide...


  • london (stratford), United Kingdom JR United Kingdom Remote Work Freelance Full time

    IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware.Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they...


  • London, United Kingdom Tech Pursuit Full time

    **Service Desk Analyst (1st Line) - 3 month contract - Day rate - Immediate start** We have an exciting opportunity for a Service Desk Analyst to join a leading retail company. This will be a 3 month contract, paying a competitve day rate and the company want an immediate start. **What you will be doing**: - Administer mobile telephones, landline...

  • Service Desk Analyst

    4 weeks ago


    London, United Kingdom Huntress Full time

    **Job title**: Service Desk Analyst I am excited to share that I am currently recruiting for a Service Desk Analyst for a fantastic client of mine who operates within Financial Services sector. **Core responsibilities**: - To provide 1st & 2nd line IT support to the company's UK's user community - Respond and answer all service desk calls in a timely &...


  • London, United Kingdom Venn Group Full time

    Service Desk Analyst - Fintech  A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration,...


  • London, United Kingdom Venn Group Full time

    Service Desk Analyst - Fintech   A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation,...


  • London, United Kingdom Huntress Full time

    Job title: Service Desk Analyst **Salary**: £28-£32k Location: London One of my clients, who is a global Law practice, is currently seeking a Service Desk Analyst to join their IT team based in the city. This role will suit someone with over 12 months experience working in a similar role, who can demonstrate a true passion for technology, and is...


  • Stratford, Greater London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after...


  • Stratford, Greater London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after...

  • Service Desk Analyst

    2 weeks ago


    London, United Kingdom TEKsystems Full time

    A global Fintech firm is looking to bring on a service desk analyst to handle higher priority tickets, VIP issues, and assigned Projects, as well as assisting with major incident and problems support when needed. Desired Skills: Help desk support Experience with Windows desktop operating systems Experience with Apple desktop operating systems ...


  • London, United Kingdom Venn Group Full time

    A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London.   Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to...

  • Service Desk Analyst

    4 weeks ago


    London, United Kingdom Venn Group Full time

    A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution...

  • Service Desk Analyst

    3 weeks ago


    London, United Kingdom Venn Group Full time

    A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London.   Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to...


  • London, United Kingdom Computappoint Full time

    IT Service Desk Analyst - Azure, O365, ServiceNow - Perm - £45k + benefits and bonuses **Skills: Azure, O365, Windows, MS Office, Active Directory, ServiceNow, Hybrid working model (3 - 4 days per week onsite)** A leading financial organisation are looking to hire a Senior IT Service Desk Analyst, who will be responsible for providing 1 st and 2 nd line...

  • Service Desk Analyst

    4 weeks ago


    London, United Kingdom Leidos Full time

    Service Desk Analyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security,...


  • London, United Kingdom Harrington Starr Full time

    Service Desk Analyst – City of London –- £50,000 base + Overtime & BonusReady to make your application Please do read through the description at least once before clicking on Apply.We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their...


  • London, United Kingdom Harrington Starr Full time

    Job DescriptionService Desk Analyst – City of London –- £50,000 base + Overtime & BonusWe are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support function. You will act as the first point of contact for employees...

  • Service Desk Analyst

    4 weeks ago


    London, United Kingdom Harrington Starr Full time

    Service Desk Analyst – City of London –- £50,000 base + Overtime & BonusWe are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support function. You will act as the first point of contact for employees who are...

  • Service Desk Analyst

    4 weeks ago


    London, United Kingdom Harrington Starr Full time

    Service Desk Analyst – City of London –- £50,000 base + Overtime & Bonus We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support function. You will act as the first point of contact for employees who are...