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External Guest Services Night Host

4 months ago

Greenhithe, United Kingdom Atalian Servest Full time

**Job Reference: /AS/10-02/798/22**

**Job Title: External Guest Services Night Host**

**Location: Greenhithe - **_Applicants must have the right to work in the UK_**

**Pay Rate: £9.98**

**Contract: Permanent**

**Hours per week: Variable shift rota - 42 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

**Job Overview**

We are currently recruiting forExternal Guest Services Night Host to join our passionate and driven team based at our client’s site in Greenhithe.

**Benefits**
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- Maintain a friendly, helpful, courteous and professional manner with all guests, clients, and management at all times
- Deliver and maintain a high standard of grounds / car park care and cleaning services
- To manage traffic within the car park / external areas during busy periods
- To assist in the removal of pallets, cages and other removable items from site
- Clean, replenish and monitor the external areas of the centre as assigned by a Team Leader
- Periodically deep clean areas of the external areas of the centre as assigned by a Team Leader
- To programme excess charges and ensure that these are accurately logged and accountable for audit purposes
- Attend to reactive jobs logged in the helpdesk, and communicated to you via radio devices or PDA’s
- Participate in ensuring that the centre is a safe and non-threatening environment for all guests
- Provide a polite, effective and consistent service to all guests across the entire range of services provided at the centre
- Communicate relevant information to guests on a regular basis
- Comply with health and safety at work requirements, Fire Regulations, COSHH Regulations and safe working practices
- Assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour to your team leader / Manager / or control
- Participate in complying with Environmental Procedures and Sustainability, and Biodiversity
- Comply with the centre Emergency Procedures

**About You**:
**Knowledge, Experience & Personal Skills**

**Essential**

**Desirable**

**Knowledge**:

- Relevant Job experience, preferably in an External retail environment

**Knowledge**:

- Good working knowledge of Traffic management
- Have had health and safety training and understand the principles

**Experience**:

- following processes and being able to work with own initiative for periods of time

**Personal Skills**:

- Empathy to Guests
- Excellent communicator
- Good team worker
- Strong customer service ethic
- To be flexible in working approach
- Must have sound interpersonal skills and pay attention to detail
- Good command of English Language
- Must have a valid UK Driving License

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.