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Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerAbout the Role:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Housekeeping Operations team, you will be responsible for delivering exceptional internal service provision outputs, ensuring that our guests have a surprise and delightful experience...
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Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerAbout the Role:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.Key Responsibilities:Lead by example and...
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Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerAbout the Role:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.Key Responsibilities:Lead by example and...
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Duty Manager Lead
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Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerJob Summary:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Housekeeping Operations team, you will be responsible for ensuring the delivery of exceptional internal service provision outputs, exceeding our guests' expectations.Key Responsibilities:Lead...
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Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerJob Summary:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Housekeeping Operations team, you will be responsible for ensuring the delivery of exceptional internal service provision outputs, exceeding our guests' expectations.Key Responsibilities:Lead...
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Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerJob Summary:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Housekeeping Operations team, you will be responsible for ensuring the delivery of exceptional internal service provision outputs, exceeding our guests' expectations.Key Responsibilities:Lead...
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Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerJob Summary:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Housekeeping Operations team, you will be responsible for ensuring the delivery of exceptional internal service provision outputs, exceeding our guests' expectations.Key Responsibilities:Lead...
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Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerJob Summary:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Housekeeping Operations team, you will be responsible for ensuring the delivery of exceptional internal service provision outputs, exceeding our guests' expectations.Key Responsibilities:Lead...
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Duty Manager Lead
2 weeks ago
Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerJob Summary:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Housekeeping Operations team, you will be responsible for ensuring the delivery of exceptional internal service provision outputs, exceeding our guests' expectations.Key Responsibilities:Lead...
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Duty Manager Lead
2 weeks ago
Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerJob Summary:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Housekeeping Operations team, you will be responsible for ensuring the delivery of exceptional internal service provision outputs, exceeding our guests' expectations.Key Responsibilities:Lead...
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Duty Manager Lead
2 weeks ago
Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerJob Summary:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Housekeeping Operations team, you will be responsible for ensuring the delivery of exceptional internal service provision outputs, exceeding our guests' expectations.Key Responsibilities:Lead...
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Duty Manager Lead
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Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerAbout the Role:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.Key Responsibilities:Lead the daily soft...
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Duty Manager Lead
3 weeks ago
Greenhithe, Kent, United Kingdom Mitie Full timeJob Title: Duty ManagerAbout the Role:We are seeking a highly motivated and experienced Duty Manager to join our team at Bluewater Shopping Centre. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.Key Responsibilities:Lead the daily soft...
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Duty Manager
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Duty Manager
3 months ago
Join us and help deliver the exceptional, every day.
Duty Manager
Job Description
Reports to: Head of Housekeeping
Location: Bluewater Shopping Centre - Greenhithe
weekly hours: 40
Pay: competitive
Purpose of the Role:
To enhance and deliver internal service provision outputs ensuring that Guests to Bluewater are surprised and delighted by their visit.
Key Responsibilities:
First point of contact for the daily soft service operation. Lead by example following the GUEST standard. Accountable for mall zone standards. Overall Management of the Guest Services Internal service delivery team. Ownership/Accountability of all internal service provision and safety audits. Regular walkabouts (MBWA) to ensure the appropriate floor cover is in place as per the predicted footfall and floor plans. To deliver and promote the clients marketing and sales strategy whilst working alongside and supporting the Guest Experience Manager, to ensure the strategy is delivered to the teams. Working closely with the Rostering Manager, ensuring that the daily operation is not affected by absenteeism. To support the Guest Experience Manager in providing, improving and cascading the SMG and Mystery shopper data. Responsible for the implementation of weekly and monthly payroll, ensuring the Rostering Manager receives this in a timely manner. Manage the day to day sub-contractor relationship and the onsite delivery. Ensure all reactive and scheduled tasks have been launched, actioned and completed through concept and the daily report. Liaise with HR for all related enquiries and issues within the Internal Service Delivery Team. With adherence to company policies and procedure. To oversee the lost property policies and procedures for site, ensuring timely monitoring and disposal in line with guidelines. Attend and assist briefings to all Guest Service delivery hosts. Develop and empower Guest Services delivery supervisors including setting objectives and managing performance through the appraisal system. Pro-actively input, identify and plan for improvements around the agreed KPIs, working closely with the Rostering Manager and the Head of Housekeeping to deliver the agreed objectives. Manage the recruitment and selection process for full time, part time and zero hour hosts within the internal guest service delivery team. Develop outstanding relationships with retailers, other departments and the onsite client team to aid excellent communication. Assist the Head of Housekeeping procurement of equipment and materials for the department, with a keen eye on innovation. Accountable for health and Safety, systems, policies and procedure, incident reports within the guest services delivery team. Ensure weekly Housekeeping audits are carried out for all internal areas to include, washrooms, malls, storerooms, concierge desks and back of house corridors. Manage and monitor guest feedback through all communication methods, endeavouring to ensure that the concern or issue is rectified and where feedback is not possible escalate to the appropriate person. Embrace the company culture through effective leadership. To work within the security protocols outlined by company procedures. To constantly work within Bluewater and Incentive-FM's operating systems. Conduct an other duties deemed to be appropriate or necessary to post. To work with the HR and Compliance teams to provide support with adherence company policies and procedures. i.e. disciplinaries, grievances and risk assessments.Essential qualifications and experience:
A minimum of one year's experience in leading a team is essential. A minimum of two year's working within a facilities management or retail environment. Must be experienced in using Microsoft, including Outlook and Excel. An understanding of HR policies and procedures. Willingness to undertake any further appropriate trainingOur market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
