Administration Role
6 days ago
**Location: Bromley South**
**Salary: £19,199 Pro Rata based on a 38 hour week**
**Hours: 25 hours Per week over a 5 day week**
**Benefits**:
- **Extensive access and support to recognised qualifications**:
- **5.6 weeks (28.0 days pro rata for hours worked) annual leave per annum. No additional leave is given for bank holidays.**:
- **Employee benefit discount scheme**:
- **Access to our Employee Assistance Programme (EAP)**
**Purpose of the post**:To provide administrative/secretarial support to the Corporate Admin Department and key managers, including the Head of Quality and Mental Health Operations Manager.
**Our Administrator duties will be**:
- Deal with general issues that arise in the Bromley office, e.g. access, deliveries, meeting room bookings etc.
- Play a key admin role in the maintenance of new information systems, including document management, intranet, care management etc.
- Respond to live website enquiries via the ‘chat’ facility to provide information and advice as required.
- Undertake ad hoc administrative tasks in support of the Executive Administration Manager and Admin department as required.
- Daily checking of Care Audits on Microsoft Forms to log, download and circulate all submissions to relevant managers.
- Liaise with Ambient Guardians (A group of people we support who work alongside the Quality Team) to organise meetings and make travel arrangements as required.
- Produce easy read minutes and policies for Ambient Guardians and other people who we support.
- Liaise with Quality Checkers to assist with arrangements for audit visits and associated travel.
- Prepare documentation for Quality Checks.
- Input responses from hard copy Quality Check audit forms to produce electronic records for analysis.
- Co-ordinate Trustee visits to services, liaising with Trustees and Managers of services.
- Produce required posters, correspondence etc. for Trustee visits and follow up reports after visits.
- Update Trustee visit audit tracker to ensure all visits are recorded.
- Attend regular meetings (e.g. Quality Group, Quality Team, Involvement, IPC, Service User Involvement etc.) to take minutes or action notes.
- Support the Head of Quality with general administrative tasks.
- Maintain databases for Bromley, Newham & Sutton services, ensuring that all information is updated on a timely basis (hospital discharge/admissions, leavers/new clients, referrals, safeguarding, comments & complaints etc.)
- Produce fortnightly panel notes for Bromley mental health services.
- Produce quarterly reports for mental health services.
- Take minutes of monthly Service Managers’ meetings.
- Organise mailings for Credo creative arts courses.
- Organise client events (Christmas Ball, Summer Picnics etc.), liaise with suppliers and managers, assist with mailouts and physical event preparation.
**Our Administrator will need the following key skills and knowledge**:
- Confident in all MS Programmes
- Excellent communication skills, both verbal and written, to deal with a wide range of people
- Ability to take action notes and formal minutes of meetings
- Ability to manage time and exercise judgement in order to balance conflicting priorities and progress chase when necessary
- Aptitude and interest in using new technology systems, intranet etc
- Ability to work on own initiative and as part of a team
- Understanding of and commitment to equal opportunities
- Discrete when handling confidential or sensitive situations
**Want to take your first steps to join a new rewa**rding career? - Click apply
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