Customer Support Executive

2 months ago


StocktononTees, United Kingdom Newfold Digital Full time

Who we are.
- Outside of the phone-based roll, around 25% of the roll is admin based, replying to client’s tickets and questions surrounding the consultation. This means you must be able to work tickets efficiently, ensuring replies are well written.
- Also, the ability to be able to move through various brands and products from call to call, or ticket to ticket, and working on multiple systems.

What you’ll do & how you’ll make your mark. Hitting required SLAS (Talk Time)-
- Responding to clients within the set SLA.-
- Being flexible in your daily roll, and able to deal with multiple accounts/businesses at once.-
- Working in a Multi-Channel Business (Working on different brands on a daily basis)-
- Building and understanding the importance of listings-
- Working across multiple systems and products daily.Who you are & what you’ll need to succeed.- Strong communication skills-
- Able to ask open questions, and probe to get relevant content.Adaptable - Changing pitch and tone based on clients knowledge/understanding.-
- Good telephone manner-
- Flexibility within the workplace-
- Able to work independently and as part of a team-
- Ability to communicate, both verbally and written in French is ideal- Why you’ll love us.- We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.-
- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.-
- We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.-
- Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold



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