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Internal Sales/customer Support

6 months ago

StocktononTees, United Kingdom RMS Full time

RMS are working with an industrial distributor company and have a fantastic opportunity for an **Internal Sales/Customer Support **to join the client’s team.

You will deliver an effortless customer experience, whilst developing and building relationships with customers based across Northeast England.

The working hours for this role are Monday to Thursday 8AM to 5PM and Friday 8:30AM to 2PM. This is a permanent position and will be fully office based.

**Main Duties and Responsibilities will include**:

- Dealing with all customer enquiries effectively and efficiently
- Ensuring quotes have been completed within in a timely manner.
- Receiving and processing customer orders
- Communicate any updates on orders/pricing and stock availability.
- Pro-actively upselling promotional products to customers whenever possible
- Resolving customer issues promptly and accurately
- Develop strong and collaborative working relationships with internal and external customers.
- Consulting with external suppliers, sourcing products and availability where necessary
- Facilitating requests for new accounts, catalogues and updating contact details
- Support branch external sales teams and trade counter
- Assist in company stock take procedures as required.
- Have excellent understanding of Cutting Tools, Abrasives, Welding and PPE Products would be an advantage but not essential.
- Proven experience working in a Customer Service environment.
- Excellent IT skills, including Microsoft packages and bespoke databases.
- Resilient and able to overcome challenges.
- Proactive attitude with good problem-solving skills
- Ability to develop and build relationships with internal and external customers.
- Experience of working under pressure and in a fast-paced environment
- Excellent verbal communication and listening skills.
- Self-motivated with a dedicated approach

**Benefits that can be offered**:

- Company pension
- Flexitime
- On-site parking
- Wellness programme

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person