Internal Sales/customer Support
3 weeks ago
**Job Purpose;**
We have a fantastic opportunity to join GMS Teesside as an Internal Sales/Customer Support, to deliver an effortless customer experience, whilst developing and building relationships with our customers based across Northeast England. If you are looking for your next sales role and want to join a growing and ambitious organisation, then this is the role for you.
**Key Accountabilities;**
- Dealing with all customer enquiries effectively and efficiently
- Ensuring quotes have been completed within in a timely manner
- Receiving and processing customer orders
- Communicate any updates on orders/pricing and stock availability
- Pro-actively upselling promotional products to customers whenever possible
- Resolving customer issues promptly and accurately, to promote customer loyalty
- Develop strong and collaborative working relationships with internal and external Customers
- Consulting with external suppliers, sourcing products and availability where necessary
- Facilitating requests for new accounts, catalogues and updating contact details
- Support branch external sales teams and trade counter
- Assist in company stock take procedures as required
**Key Skills and Behaviours;**
- Excellent understanding of Cutting Tools, Abrasives, Welding and PPE Products would be an advantage
- Proven experience working in a Customer Service environment
- Excellent IT skills, including Microsoft packages and bespoke databases
- Resilient and able to overcome challenges
- Proactive attitude with good problem-solving skills
- Ability to develop and build relationships with internal and external customers
- Experience of working under pressure and in a fast-paced environment
- Excellent verbal communication and listening skills
- Self-motivated with a dedicated approach
**Salary**: £25,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Flexitime
- On-site parking
- Wellness programme
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Stockton-On-Tees: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 17/04/2023
Flextime
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