Housing Operations Assistant

4 days ago


Leicester, United Kingdom Platform Housing Group Full time

Are you looking for a role where you can make a difference?

We are looking for an experienced administrator to join our Housing Operations team based in our High Rise buildings in Leicester.

There will be lots of face to face contact with new and existing customers so you will need strong communication skills and a passion for providing excellent customer service at all times.

This is a busy role as you will also be the first point of contact for enquiries about the car park and other ad hoc queries from a range of different parties so you will be happy juggling a busy workload.

There will be the opportunity to work alongside the wider Housing Operations team on projects and you will learn all about how the High Rise sites are managed. This is a fantastic entry-level role into a rewarding career in social housing

What are the key responsibilities?

To assist the Operations Team in the enforcement of tenancy conditions in line with service standards and policies.

To assist in the investigation of complaints, neighbour disputes and hate incidents, liaising with appropriate agencies as necessary.

To record ASB and update cases on our in-house system in liaison with the Operations Officer.

To assist with the management of contracts, the appearance of the schemes, reporting and logging communal repairs and ensuring works are carried out within targeted timescales.

To help and advise tenants in all problems relating to their tenancy including; repairs, maintenance, neighbour disputes and general housing needs.

To work with the Allocations Team and providers to facilitate the speedy re-let of vacant properties and carry out face to face interviews with new applicants.

To ensure High Rise compliance matters are addressed (this includes Fire risk assessments and fire management plans, fire alarm, legionella control, as examples)

To maintain a record of Personal Emergency Evacuation plans (PEEPs) for customers who may be at increased risk of being unable to self-evacuate from the building in the case of an emergency

**What we’re?looking for**:
At least 1 years administration experience

Experience of working closely with customers with a customer focussed approach

An effective communicator, able to use different communication skills depending on the needs of the audience

Strong organisation skills, including the ability to meet deadlines



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