Customer Service Advisor

3 months ago


Sheffield, United Kingdom TREK GROUP LIMITED Full time

We have an exciting opportunity for a **Customer Service Advisor** to join our small friendly team. At **The Journey Centre** - part of the prestigious Trek Group of companies - we retail and fit motor vehicle and leisure accessories such as roof boxes, bike racks and towbars etc.
- **If you have previous experience working for a motor spares retailer we would be very interested in speaking with you.**_

You will work within the team and help to provide excellent customer service.
- You will handle customer enquires both by telephone and in store
- We operate a mail order operation via our website and other platforms, you will be involved in guiding customer enquires and processing their orders.
- Liaising with supplier for technical data and keeping your knowledge at its best

To be successful in this role you will need:

- An interest in our range of products and services
- The ability to understand customer needs
- A proactive approach to helping customers
- Availability to work on a rota basis, including alternate Saturdays with a day off in lieu during the week.
- Hours of work are Monday to Friday 9.30 - 17.30, Saturday 9.30 - 16.00.
- No Sunday working.
- **Part-time** could be considered but hours **must include Thursday to Saturday**.

As well as holiday and contributory pension, you can expect to enjoy:

- Competitive salary
- Staff discount
- 30 days holiday (inclusive of bank holidays) - pro-rata if part-time.
- Pension Scheme
- Free on-site parking

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £21,000.00-£28,000.00 per year

**Benefits**:

- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you practical and would you feel comfortable helping to fit tow bars, roof boxes, towing mirrors etc?

Work authorisation:

- United Kingdom (required)

Work Location: In person



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