Customer Care Advisor

3 weeks ago


StokeonTrent, United Kingdom Peak Pursuits Full time

**Salary**:£9.90 per hour - Starting May 2023
**Contract type**: Seasonal (see below)
**Place of work**: Underbank Activity Centre
**Probation Period**: 3 months
**Reporting to**: Centre Manager

**Duties and Responsibilities**:

- Process a high volume of product orders
- Support sales and customer care team with general operations and help reach the team’s objectives
- Taking phone calls from a variety of stakeholders, effectively dealing with their enquires
- Communicate internal feedback from customers
- Accurately take enquiries for large or bespoke activity groups
- Process new and/or amendments to bookings whilst accurately adjusting availability
- Respond to online enquiries
- Complete weekly reporting
- Answer queries from clients regarding products and services
- Manage customer journey before and after the event including before their visit to agree on programme/activities with support from the centre team and rebooking for the following year
- Create quotes
- Attend and support open days
- Visiting schools/companies to collect relevant data for marketing and delivery of physical packs/information
- Create a waiting list and manage additional sessions
- Attend weekly sales meetings at the agreed location with the team
- Working location may vary from remote, hot desk at a site and reception at centre
- Deal with complaints initially and pass them over to a manager if not resolved
- Process cash/card takings in centre
- Working with the centre manager, creating relevant cost and booking enquiries based on availability
- Reception cover onsite at activity centres, selling refreshments, takings bookings and payment, face-to-face customer contact, answering centre phones and supporting centre manager with client contact prior to their visits



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