Customer Services Advisor

2 weeks ago


Macclesfield, United Kingdom iWork Recruitment Limited Full time

Contract to start 15-01-23 until 24-03-23 with a possible extension.

Hours will be 10 to 2pm Monday to Friday.

**Job Purpose**

To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.

**PRINCIPAL RESPONSIBILITIES**

Receive all customer enquiries and service requests received face to face and via the telephone to resolve as many requests at first point of contact as possible.

Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.

Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.

Manage customer complaints, compliments and suggestions in accordance with the Client’s procedures.

Contribute ideas that create efficiencies or improvements in customer facing and other processes.

Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments.

Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.

5219892-12-22

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £10.65 per hour

Schedule:

- Monday to Friday

Work Location: Hybrid remote in MACCLESFIELD

Reference ID: 5219892-12-22



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