Customer Account Manager

1 month ago


Macclesfield, United Kingdom Barlow Wood Ltd Full time

CUSTOMER ACCOUNT MANAGER (No Selling / not call centre based)

Our client, a global business with offices in Macclesfield are seeking to recruit a Customer Account Manager to join their team. This position has been created due to growth and this is an exciting time to join and to be part of that journey

You will support customers with pricing and stock management strategies via telephone, video call and occasional face to face meetings if needed. The focus is on supporting and making recommendations to customers.
- Reviewing stock with them and identifying recommendations for price changes
- Identifying non-selling stock for removal

You will play a key role by driving high levels of customer satisfaction, engagement and user adoption. Guiding customers to ensure they get the best possible value from our client's product. Ensuring they are successful resulting in high levels of customerretention.

Working closely with all teams across the business you will act as a "voice of the customer" and will be a trusted Advisor and main point of contact for customers.

This is a proactive, exciting and potentially career defining opportunity to work within a team that is making a huge impact across the business.



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