Consultant

2 weeks ago


Manchester, United Kingdom Peak AI Full time

**The Opportunity**

Our mission is to change the way the world works by democratizing AI for every business, and to build a great company that everyone loves being a part of. These two goals haven't changed since the days when Peak was little more than an idea forming in the heads of our founders Richard, Atul and Dave.

It's an incredibly exciting time here at Peak. Off the back of our $75m Series C funding round in late 2021, led by SoftBank, we're scaling our offering, and putting AI in the hands of even more customers.

We have ambitious plans for the future and that means we're looking to welcome new people to our team. At Peak, culture and success come hand in hand - so creating and protecting a company culture that's true to our values remains a fundamental aspect of our mission.

**The Role Purpose**

The Account Manager (AM) at Peak will be responsible for serving as a primary contact for a set list of Peak's Customers. The AM will serve as a primary contact for the client focused on ongoing monitoring/optimization of the Customers' Peak instance.

This will be done through world-class Customer engagements including Quarterly Business Reviews, Annual Exec Briefings, etc. The role will also be the primary owner of renewals within our growing customer base as well as accurately forecasting the appropriate revenue numbers. The AM will work closely with other members of the Peak team to expand our footprint in marquee accounts and help them to successfully deploy AI across the enterprise.

We are looking for Customer-first, commercially-minded individuals who can reference strong customer relationships to deliver revenue retention and growth.

**Key Responsibilities**:

- Protect revenue and land renewals for Peak by hitting & exceeding sales objectives each quarter.
- Build detailed Account adoption and growth strategies
- Run and facilitate QBRs, codifying a standard way of doing this at Peak
- Identify, establish contact and develop relationships with new stakeholders within existing accounts.
- Listen to their needs and highlight the opportunities Peak can provide.
- Whitespace mapping across complex enterprises to understand where opportunities for Peak exist.
- Support the Global Account Leader in the creation and execution of sales forecasts and pipelines.
- Work closely with the Marketing & Brand team to create ABM marketing campaigns and convert sales leads into profitable business.
- Develop and maintain a network of professional contacts, and represent Peak at events and exhibitions.
- Maintain knowledge of the market and analyse Peak's key competitors, to make recommendations on the implications for Peak.
- Provide regular customer feedback to aid our product development and marketing teams.
- Be an effective team player with strong customer service, communication and presentation skills.
- Ability to creatively problem-solve to overcome any challenges and barriers.

**Objectives / Outcomes / Measurement**
- Peak achieving its year-on-year ARR growth targets
- Hitting customer renewal and NRR targets
- Successfully expanding into new markets - as measured by ARR and NRR
- Growth in Peak's market share as we seek to lead the global AI platform category

**Personal skills**:

- **Open** - Share success and improvements with the wider team; celebrating the wins, small and large.
- **Driven** - Deliver real results for customers. Great, not good.
- **Curious** - Inquisitive desire to find and deliver short and long term value with customers, in times when they can't always see it themselves.
- **Smart **- Be better than our customers at this stuff. Be a thought-leader across Peak in AI solutions and strategy.
- **Responsible** - Lead like nobody's watching. Challenge the status quo, try new things, and improve everything around you as you go

**Required experience**:

- Strategic Enterprise Customer background or growth-oriented customer success experience
- Exceptional communicator, capable of taking complex concepts and communicating them in a very simple, easy-to-understand manner
- Ability to hold business and technology focused conversations with senior leadership teams and c-suite in large, complex, global Customer environments.
- Exceptional collaboration skills.
- Exceptional visual presentation skills.
- Great analytical skills and the ability to tell a story through data.

**Benefits**
- Competitive compensation package.
- 25 days annual leave, rising to 30 with service, plus flexible bank holidays.
- Share options for everyone, when we win, we all win.
- Family leave benefits, including a world class maternity pay package.
- Hybrid working model and flexible hours with work life balance in mind.
- Opportunity to work from anywhere in the world for one month of the year, after one year's service.
- Opportunity to spend one day volunteering.
- Headspace and Spill app subscriptions to support your mental health and wellbeing.
- Direct access to a GP as well as mental health support in


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