Customer Service Leader

6 months ago

Broxburn, United Kingdom SA Equip Full time

**Organisation**

For over a century, SA Equip has been a trusted partner for heavy industries, starting in the maritime sector and expanding into offshore oil & gas during the North Sea boom of the 1960s. We develop cutting-edge technologies that ensure safety in the harshest environments, providing power distribution, lighting, heating, and ventilation equipment that is robust, durable and portable.

We aim to be the most dynamic, innovative and admired company in our industry whilst continuing to grow sustainably. We will ensure this growth through a number of initiatives:

- Launch a robust pipeline of new products
- Establish a dominant UK rental programme
- Target new markets and industries like utilities, hydrogen, and construction.
- Expand distribution network and existing partnerships.

**Job Context/Purpose**

We are currently seeking a Customer Service Leader to join our growing Commercial Team. This is a great opportunity for the right person to be part of an exciting growth journey at SA Equip. To be successful in this role, you will be a hands-on, practical team player with well developed interpersonal skills and high quality customer and communication standards. The role will require someone who has potential to grow and develop the customer service experience at SA Equip.

**Key Responsibilities**
- Ensure customers receive a world class experience from SA Equip
- Provide connection and communication between sales and operations throughout the order process
- Provide immediate confirmation of PO receipt (within 1 hour) and resolve any queries quickly.
- Ensure all specific requirements re. packaging, transport etc are captured correctly
- Confirm delivery dates on orders as soon as possible - liaising with Operations to ensure this is available quickly.
- Manage ongoing communications with the customer while the PO is in our system - including weekly updates, even if there is no change to situation.
- Make sure customer is notified when goods are despatched with tracking details
- Send out customer surveys after despatch, chasing response and providing feedback reports for further action
- Secure ‘consumable’ sales - contacting customers to provide additional sales of filter bundles, protective films etc.
- Ensure Helpdesk tickets are logged correctly, reviewed daily and all action happens as it should. (Currently CCRs)
- As part of Helpdesk, keeping regular communication with customer, including getting kit returned and ensuring it is repaired, providing regular reports to enable identification of trends in either product or service issues.
- Elevate issues (service or product) where necessary to allow urgent action to be taken
- Arrange service and repair training for specific customers, all admin support for this and providing certificates following the training.
- Support with onboarding new customers - sending out customer welcome packs. Also customer packs where a customer has been let down/had issues.
- Support with phone answering

**Job Requirements**
- Previous experience in a customer facing or maintenance role.
- Understanding of good customer service and customer dynamincs.
- Ability to ‘think outside the box’ with ways to improve processes and procedures.
- Well developed interpersonal skills and emotional intelligence
- Strong communication skills with a diverse range of stakeholders
- Proficient listening skills with the ability to problem solve using good judgement and discretion.

**What you’ll get back**

This will be a highly rewarding role in a dynamic team with the chance to develop your career as the business grows. You will have the chance to try new ideas and to embrace new technology as it becomes available. This is a superb opportunity to join a forward thinking and successful SME business. In return you can expect a highly competitive salary and benefits package, a challenging and supportive culture, and the opportunity to grow your career with a company that is set to expand rapidly.

  • Customer Service Agent

    6 months ago

    Broxburn, United Kingdom Auxillis Full time

    **Salary**: £26,149 pa + bonus up to £1,307 **Weekly Hours**: 42.5 hours per week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be...

  • Service Leader Level 1

    6 months ago

    Broxburn, United Kingdom Community Integrated Care Full time

    **What makes Community Integrated Care a great place to work**: Community Integrated Care is one of the **UK’s largest health and social care charities**. We work hard to enriching the lives of people with many different care needs. It’s exciting and rewarding work, and we’re full of pride and passion for what we do. Since the early days, we’ve...

  • Logistics Team Leader

    6 months ago

    Broxburn, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £25,837 + bonus up to £1,930 pa OTE **Weekly Hours**: 42.5 hours **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers’ businesses moving, that’s what we do.** As a Team Leader, you skilfully bring to life the Northgate experience, coordinating your team of drivers to meet the needs of your...

  • Customer Service Agent

    6 months ago

    Broxburn, United Kingdom Auxillis Full time

    **Salary**: £24,687 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to...

  • Customer Service Agent

    6 months ago

    Broxburn, United Kingdom Auxillis Full time

    **Salary**: £24,684 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to...

  • Logistics Team Leader

    6 months ago

    Broxburn, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £25,837 + bonus up to £1,930 pa OTE **Weekly Hours**: 42.5 hours **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers’ businesses moving, that’s what we do.** As a Team Leader, you skilfully bring to life the Northgate experience, coordinating your team of drivers to meet the needs of your...

  • Customer Service Representative

    2 weeks ago

    Broxburn, West Lothian, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Customer Service RepresentativeThe estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.About the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Thrifty Car & Van Rental. As a key member of our customer service team, you will be responsible for delivering...

  • Customer Service Agent

    6 months ago

    Broxburn, United Kingdom Auxillis Full time

    **Salary**: £25,351.93 pa + bonus structure up to £1850 pa OTE **Weekly Hours**: 42.5 hours per week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when...

  • Customer Service Representative

    6 months ago

    Broxburn, United Kingdom William Hill Full time

    **Location** Uphall, WEST MAIN STREET, EH52 6RU **Salary** £10.50 rising to £10.90 after passing probation **Hours** 20 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and...

  • Customer Service Representative

    6 months ago

    Broxburn, United Kingdom SHS Trading Ltd Full time

    Looking to join a fast forward & fast growing family run company? Want to feel valued and not just a number? Do you love working within a customer service role & making a difference? If so, this could be the new job for you! Join our ever-expanding team as a Customer Service assistant. No previous experience necessary as full training will be...

  • Customer Service Executive

    6 months ago

    Broxburn, United Kingdom Arnold Clark Full time

    We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Broxburn Seat branch and help customers get excited about our products. **Why choose us?** - 33 days’ holiday allowance with room to grow - Generous retail discounts - Private healthcare - Simplyhealth - all employees have access to a GP 24/7 and...

  • Customer Service Executive

    6 months ago

    Broxburn, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Broxburn About the role We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Broxburn Seat branch and help customers get excited about our products. Why choose us? 33 days’ holiday allowance with room to grow Generous...

  • Retail Customer Service Representative

    6 months ago

    Broxburn, United Kingdom William Hill Full time

    **Location** East Main Street, Broxburn EH52 5AB **Salary** £10.50 rising to £10.90 after passing probation **Hours** 35 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business...

  • Retail Customer Service Representative

    6 months ago

    Broxburn, United Kingdom William Hill Full time

    **Location** Uphall, WEST MAIN STREET, EH52 6RU **Salary** £10.50 rising to £10.90 after passing probation **Hours** 20 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home. - If you’re a people...

  • Team Leader

    6 months ago

    Broxburn, United Kingdom Wee Gems Nursery Broxburn Full time

    We are looking for a Qualified Team Leader to work at our well-established fun and friendly Wee Gems Broxburn. The Wee Gems team have set a high standard for childcare, making Wee Gems a very strong contender in our sector. We as childcare providers make a promise to our clients to offer a high-quality service reflected in our employment process. At Wee...

  • Customer Experience Representative

    3 days ago

    Broxburn, West Lothian, United Kingdom Dobbies Garden Centres Ltd Full time

    Job Summary:We're seeking a dedicated Horticulture Customer Advisor to deliver exceptional customer experiences across our stores. As part of our team, you will drive sales, promote loyalty, and provide expert plant advice to customers.About the Role:You will be responsible for offering high-quality product knowledge on indoor and outdoor plants, machinery,...

  • Customer Experience Executive

    6 months ago

    Broxburn, United Kingdom Ian Macleod Distillers Full time

    **Do you have a passion for customer experience...** Ian Macleod Distillers Ltd‘An international, entrepreneurial, brand-led, successful, sustainable, and respected, family business’ Thanks for your interest in this opportunity with Ian Macleod Distillers. We own some exquisite brands such as Glengoyne, Rosebank, Tamdhu and Edinburgh Gin. If you...

  • Garden Department Leader

    2 weeks ago

    Broxburn, West Lothian, United Kingdom Dobbies Full time

    As a key member of the Dobbies team, the Horticulture Manager will play a vital role in delivering exceptional customer experiences across our stores. This involves driving sales, promoting customer loyalty, providing expert plant advice, and maintaining department standards while working closely with the general manager to set a high standard within the...

  • Service Advisor

    6 months ago

    Broxburn, United Kingdom thl UK & Ireland Limited Full time

    Reporting to the RVSC Aftersales Manager this role is focussed on customer satisfaction, financial performance and warranty handling. The fundamentals of the role are to support the aftersales manager to evolve the department into high performance using all available tools at your disposal to be a high performing service advisor. The measures of...

  • Service Administrator

    6 months ago

    Broxburn, United Kingdom Eastern Western Motor Group Full time

    **Service Administrator** **Eastern Western Motor Group** **Salary up to £26,000** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development opportunities. - Access to Vitality...